Wendy's Reviews Summary

Customer Service

Pros:

• "The Gentleman who waited on me at the drive thru-window it was either February 13 or 14 was thee BEST that I have encountered in a long time. He was very patient. Very kind voice tone! Asked questions. He even placed all of my order neatly in my Big Bag!!!"
• "Staff were very friendly, quick, the place was spotless and very new looking."
• "They dealt with disgruntled customers professionally."
• "Drive through service was awesome the young lady was very pleasant and service was prompted food was hot."
• "The person taking my order was very polite."
• "The staff at this location is great!!! It seems everyone works together in here."
• "I just had the most pleasant experience at this location. THE BEST GREETING I’ve ever had at any drive thru ever. Theresa is amazing and deserves all the praise for her hard work. She really made my day."

Cons:

• "Young lady at drive-thru was very rude and showed it n her facial expressions as well as her body movement."
• "Just went through Wendy' Drive Thru and encountered the Rudest Nastiest Female cashier in the Drive thru."
• "The customer service by the cashier Shana was horrible."
• "The night crew are the worst they don't give you your food they are Nasty all kids work there playing around I would not recommend any one to order from this place they need better supervision."
• "The cashier at the driver thru window could have been a little friendlier."
• "Kareema was taking the order! She didn’t even make an eye contact with me, no greeting nothing! I felt like I don’t exist!"
• "The manager Khalena is ghetto, disrespectful and has terrible customer service skills."

Food Quality

Pros:

• "They have the best nuggets, hands down."
• "Burgers and nuggets are always hot and fresh."
• "The salad had blueberries, cut up strawberries, almond slivers and mixed greens. The berries were fresh and sweet."
• "Great food, particularly the chili."
• "The food is prepared well and is fresh."
• "Hot food, quick drive thru, order given correctly. Totally met the expectation of fast food."
• "4 for $4 is a great deal."

Cons:

• "Food came out luke warm."
• "The chicken nugget were dry and old, the bake potatoes had been in too long in the warmer."
• "The chicken was not completely cooked."
• "The spicy chicken taste processed just not the same rubbery not a good taste."
• "Fries were cold and tasted old."
• "THE FOOD WAS; half done, stale bread, not hot, fries had been cooked in DIRTY OIL."
• "Evidently the meat was bad."

Cleanliness

Pros:

• "The location is clean and updated to modern standards."
• "My husband and I was just here. It's very clean and professional."
• "The place was clean and neat."
• "This is the 2nd best Wendy's I've been too. The service was great, the place was Clean and the bathroom was very clean."
• "It's clean here, and has nice seating."