Floors USA Reviews Summary

Customer Service

Pros:

• "Martin was an amazing salesperson to work with."
• "Service and professionalism was outstanding."
• "Aaron Smith and his team at USA Floors went above and beyond!"
• "Natalie was delightful to work with."
• "Dave Raskob was our salesperson. He was very helpful and knowledgeable."
• "Our salesperson, Dave R, stuck with us through about a million questions and communicated with us through the ordering process."
• "Our flooring consultant David Raskob was very knowledgeable and accommodating."

Cons:

• "I was two boards short on my flooring project. I called my sales representative and left messages. Unfortunately he was out and there was no indication of that."
• "Folks there are sort of nice. But you have to wait for months to get your tiles."
• "Super Rude & very incompetent."
• "The chat service for this establishment was not up to standard."
• "While the selection of items in the store was good, I will not be purchasing in this store due to her demeanor."
• "I went in there yesterday and not one sales person even spoke to me."
• "Salesperson seemed to not want to be bothered with us from the get go."

Installation Service

Pros:

• "The team that removed my old floors and installed the new floors showed up on time, was polite, very neat, and completed the job ahead of schedule."
• "The installers were excellent. They called ahead and arrived on-time."
• "Javier and his three men were so fast and neat and careful not to damage anything."
• "Installers were neat and clean and rug looks awesome in the master bedroom."
• "The installation team was professional, clean and quick."
• "The installation was excellent and the carpet looks beautiful."
• "The installers did an amazing job matching the pattern as well as the steps."

Cons:

• "There was plenty of lippage (tile sticking up) throughout the bathroom."
• "Unfortunately, the installers were less than perfect. I wound up with damaged baseboards and nails sticking out in my kitchen after my laminate was installed."
• "Service was prompt and on time. However, I was left With a 1/4 inch step in the middle of my floor from molding."
• "They installed the baseboard either poorly or in odd ways throughout the bathroom."
• "The installation was substandard and I had to contact the company multiple times to get the installers back to complete the job."
• "They also didn't put my fridge back correctly and broke my trash can."
• "I might buy more flooring there in the future but would never let them install anything again."

Product Quality

Pros:

• "Their CoreTech LVT was superior to Avalon's equivalent."
• "The carpet itself has been great quality that has cleaned easily so far."
• "Flooring product very, very great quality."
• "The quality of the products were excellent."
• "The Teakwood looks fantastic and will be here always."
• "The quality of the carpets are outstanding and everything looks amazing."
• "These choices were all high end quality products recommended when we visited your showroom."

Cons:

• "As someone in the trade business who sees all kinds of good and bad products, these seem to be good products, not outstanding tho..."
• "The padding was low grade and the stairs carpet lacked plushness."
• "The carpet we selected has a geometric pattern."
• "The grout is different colors throughout the floor."
• "I was disappointed that I was unable to return one unopened box of luxury vinyl flooring."
• "Floors USA didn't issue a refund to me even when I cancelled my order."
• "Most of the points off here are for the installation. It was ok, but the installers weren't that good."

Price and Value

Pros:

• "For this reason as well as price vs. quality I intend to do more business with Floors USA."
• "We drove all over Philly and NJ trying to find the lowest priced hardwoods."
• "Floors USA easily had the best prices and a strong selection."
• "Pricing for the entire job was $800 less then Avalon."
• "I saved THOUSANDS by ordering from Floors USA!"
• "We compared & shopped around & we are confident we got the best quality for a good price!"
• "The selection is huge and the pricing very fair."

Cons:

• "I gave them 4 out of 5 stars because of the wait time to get the carpet, but I believe the delay really came from the manufacturer and not the store."
• "I would give you 5 starts but communication about the timing of the delivery of materials and then timing for the install was a mess."
• "They will take back any unused box and credit you, but not an open box."
• "Natalie in sales is awful. Don't expect her to call you when your order is in, you need to constantly call to schedule an appointment for the installation because they never answer."
• "Will NOT buy or support this store."
• "I will not be purchasing in this store due to her demeanor."
• "Will be taking our business elsewhere since it was clearly not wanted here."