Floor Coverings International of BuxMont Reviews Summary

Customer Service

Pros:

• "Dan and Liz were a true dream team from beginning to end...first in working with us to design the flooring for our multi-purposes newly finished basement and second in assisting us in selecting flooring to make 'Mom's Relaxing Room' just perfect!"
• "Any concerns we had were addressed and resolved."
• "During the install, there were some concerns that I needed to address, and Liz got back to me immediately (through email AND in person) to make sure I would be 100% satisfied with the final product."
• "Liz is very personable & always responsive."
• "Dan was wonderful to work with, very attentive and communicated all the way thru the entire project."
• "Liz and her team at Floor Coverings International Buxmont are hands down the best!"
• "Liz came in to confirm the job done."

Cons:

• "There were some hiccups in communication between Dan and the subcontractors, but we got to the finish product and I am a satisfied customer."
• "Unfortunately the floor in our kitchen started to crack at the joints."
• "I would have rated this experience five stars but we did have last minute scheduled installation delays on the part of the installer."

Quality of Work

Pros:

• "Gorgeous floors that can not be scratched or fade."
• "The work men were amazing. They were friendly, respectful, caring, and they are also a pro at getting the job done."
• "The selection was spot on and the performance as water proff and pet proff."
• "The hardwood floors are gorgeous, great choice for our home."
• "The crew that installed the floors worked tirelessly with much attention to detail."
• "The installation was fast and a quality job."
• "The service was very professional and the refinishing if the floors was absolutely beautifully done."

Cons:

• "I waited for about 2-3 weeks and was notified that they were in the factory."

Professionalism

Pros:

• "I will certainly work with him again. He's an expert at what he does, a true professional and a pleasure to deal with."
• "The installers were professional and flexible."
• "They worked quickly and quietly."
• "The installation team was AMAZING! They were VERY respectful of our home."
• "Dan's crew were experts and spent a lot of time leveling the floor and making sure everything was perfect."
• "Everyone that came in to do the work was professional and respectful!"
• "The installers were very professional, cleaned up and did a wonderful job!!"

Cons:

• "Order was placed and the first delivery was a wrong color - Liz turned on her emergency mode, made a visit, reordered the correct material and flooring was complete the following weekend."