"Dr. Briggs and the entire staff at VCA are top notch!!"
"The staff is great!! The Vet treated my dog with great care."
"I am over whelmed by the compassion the entire staff showed."
"The rest of the staff are very friendly and welcoming too."
"The staff is courteous, professional and nice."
"The rest of the staff is just as wonderful!"
"The staff and the doctors really care about the animals."
Cons:
"They offered no help, no support, no input for an obvious scared dog owner."
"We have had a horrible experience every time we bring our puppies in."
"Some of the doctors we liked but that doesn't hide the fact that they truly only care about the money."
"They mess up medication very often too, and are very unclear when it comes to instructions."
"They are very unknowable with exotics and have no business saying they do."
"I was upset with the behavior of one of the vet techs in Lakewood -- very callous, uncaring, aloof -- typical millennial behavior."
"Just like the other reviews about OCVH, they will do anything to scare you into spending upwards of thousands of dollars."
Cleanliness and Organization
Pros:
"The place was clean and I liked that they had a separate entrance for dogs and cats."
"The vet office is clean and well organized. They have a lot of Doctors on staff."
"The facilities are clean and organized."
"The prices are very fair, the place is clean, the staff is awesome and they are super helpful."
"Very, very, clean, no odors with a well lit waiting room."
"The animal hospital was clean and organized."
"Awesome veterinary hospital, Staff is extremely friendly, professional and knowledgeable."
Cons:
"No cons mentioned."
Communication and Care
Pros:
"Dr. Briggs walked us through every step of our dogs procedure and was available via the app for communication after the procedure."
"The doctor called me on the phone while I was in the parking lot and thoroughly discussed Ari's health & asked if I had any questions."
"I appreciated the follow up phone call to see how she was doing."
"They discuss everything in detail with you."
"The vet techs are fantastic and the vets take there time to full explain everything in full detail."
"What truly made even more of an impact was not just the whole experience, but that the doctor called a few days later to check up on our hamster."
"The Vet was very informative. Answered all the question that I was concerned about my cat."
Cons:
"They made my appointment with a dog specialist. She did not know how to go about a reptile whatsoever."
"They mess up medication very often too, and are very unclear when it comes to instructions."
"I then went out to reception to see what was happening and the dark haired receptionist rudely informed me that actually my appointment was booked for 4.30pm."
"Not the best experience with doctor Weiner who tried giving vaccines my pet had just received last visit due to negligence of checking the charts."
"It took them 4 days to give me my cats test results, and only gave them to me after I called and asked for them."
"She had no happiness or care in her voice, she just told us that she needed to weigh him and my guinea pig was happy when he got on the scale and was being very well behaved but she just acted like she did not care about him."
"They didn't let me inside and then told me xrays were 350."
Financial Aspects
Pros:
"The prices are very fair, the place is clean, the staff is awesome and they are super helpful."
"They even have a special for new clients where they waive the first time visit fee."
"Also, they don't charge an arm and a leg for office visits like some other exotic Vet places."
"The price was very reasonable for the types of procedures my pig was undergoing."
"Very nice and informative people. They gave me pricing over the phone which was awesome."
"They cut her nails free though, so I guess that’s a plus."
"First office visit FREE!!!"
Cons:
"Last year my girlfriends dog went in to labor... they wouldn't do anything until the papers were signed on how they were going to be paid."
"Some of the doctors we liked but that doesn't hide the fact that they truly only care about the money."
"They’re pretty money hunger. My dog got a cut and it turned into a wound."
"We purchased a very expensive 'puppy package' which was supposed to include all our puppy’s shots. We tried to redeem his final round and we were told our plan expired."
"This vet office is very money hungry."
"All they care about is money."
"There are always hidden fees and they never have any good reasoning for charges."