Audubon Family Dentistry Reviews Summary

Staff and Dentists

Pros:

• "Friendly staff every time I walk in the doors, never had a problem at all."
• "Dr. Mike usually does my wife's and my cleanings. Also he did my root scaling. He always does great work."
• "Dr Tom I can’t say anything but wonderful things about the man. You can tell he’s a dedicated hard worker and cares about his patients."
• "Everyone is professional yet personable!"
• "If you wanna be seen by a staff that actually cares about you than you need to go here!"
• "Blessing to the entire staff for their great service and beautiful attitude towards the customers."
• "Dr.Wiener and staff are professional, personable and make you feel like a part of the family."

Cons:

• "The staff also expressed that they couldn't work under those conditions, which I feel shouldn't be told in front of a customer because it will turn them away."
• "It was a weird experience for me. The employees were all over the place."
• "I have to mention that during the second visit the dentist was so aggressive and replied me harshly!!!"
• "I just cant understand for the life of me, who licensed Dr. Tom."
• "Called 5 times on the same day before call was answered and then whoever answered the phone was very rude!"
• "Dentist continued to tell low brow/sexist/racial jokes as he worked. This place is a disgusting and not recommended whatsoever."
• "The receptionist was trying to get me to come back another day even though I was in pain. She seemed as though she didn't want to work."

Patient Experience

Pros:

• "I always have a wonderful experience at Audubon Family Dentistry."
• "Virtually painless!! My threshold for tooth pain and novacaine shots is low. These guys are the best at the least pain approach."
• "I came in for a cleaning in Fall 2020. The front desk receptionist had her mask below her nose which made me uncomfortable."
• "I am a new patient to Audubon family dental and left there feeling like I'm their favorite patient."
• "The dentist office is never fun, but all of the staff here are amazing and so welcoming!"
• "It's an awesome environment and I always feel at ease when I'm there."
• "These guys and ladies are the absolute best... They treat you with respect, love and compassion, go above and beyond to make you comfortable."

Cons:

• "Lack of communication, procedure was started before payment was communicated."
• "Today Dr Weiner told a joke about how the best form of contraception is a woman saying 'no.' It is so incredibly dismissive of what women go through every day, and traumatic for any sexual abuse survivor."
• "I’ve called multiple times to make an appointment and each time they tell me that they don’t accept state insurance even though on their website it states that they very much do."
• "I wouldn't recommend this place for you to get your dog's teeth work on."
• "Not happy wait 3 mths for this appointment and 1 hr at the office got in the room took x-rays and the technician said its going to be a while for the x-rays and we will schedule ANOTHER appt for cleaning."
• "Dr Tom told me to remove all 4 of my wisdom tooth... There was no convincing reasoning given."
• "DO NOT GO HERE front desk reps are very rude, talk to you any kind of way & have no respect for their patients."

Insurance and Appointments

Pros:

• "AFD sends me appointment reminders and makes it easy to schedule/reschedule."
• "Lauren at the front desk is awesome and goes above and beyond to meet your scheduling needs!"
• "This office is run very efficiently."
• "They offer evening appointments to accommodate work schedules."
• "The waiting room is tidy and neat with loads of magazines to chose for while you wait (umm not long by the way! Never past 5 minutes for me!"
• "The appointments are always quick and easy, and they have the friendliest staff!"
• "Appointments are always on time and Mike is quick and efficient with my cleanings and xrays."

Cons:

• "The office no longer accepts our insurance. No call from the office, no letter from the insurance."
• "Well, I went through my online insurance to find this dentist... So I decided to call and double-check, and to my surprise, no appointment was found."
• "When I asked the medical assistant if they take my insurance she said they prefer state insurance and I should try to get state insurance rather than the insurance from my employer."
• "Now they are saying they don’t take my insurance and tell me to call vorhees office."
• "Warning: if you have state insurance don’t come here (Medicaid). They literally treat you like a second class citizen."
• "While calling this place for an appointment they never picked up and if they did they hung up."
• "I have gotten an appointment canceled 3 times on less than 12 months as every time I confirm the appointment I get a phone call the night before around 7:30 pm that the dentist won't be in for scheduled appointment that was made 6 months prior."