Riverfront Pediatric Dentistry -Eyal Simchi DMD Reviews Summary

Dentist's Skills and Care

Pros:

• "Dr. Cohen's patience and dedication were evident as she explained each procedure in a child-friendly manner."
• "Dr. Simchi truly has talent!"
• "Dr. Simchi didn't even need to use LA. He is patient, accommodating, honest, and truly just one of a kind."
• "Dr. Cohen made her feel so comfortable she was amazing!"
• "Dr. Eyal Simchi did his magic to gain her trust."
• "Dr. Simchi extracted my daughter’s tooth and our experience was just absolutely AMAZING."
• "Dr. Cohen and Brittany did an amazing job settling my nervous son."

Cons:

• "We liked the dentist a lot but we do not plan to go there anymore because of the unfairness from the manager."
• "Their cancellation policy is the subject of the negative review and the manager who seems that she cares more about the cancellation fee than keeping us as a customer."
• "I felt like this place had no diversity, and the wait time was longer than an hour."
• "I would give them a 5 star but the assistant with Dr. Was so nasty to my son she wasn’t that bad but like woman come on you’re working with children learn to have patience and learn to speak to them."
• "Don’t believe the reviews; they have great reviews that’s why I choose this place but the customer service is poor."
• "Even the pictures on the wall that they have of kids; no diversity at all and as a healthcare provider, it makes me feel some type of way."
• "I had an unpleasant interaction dealing with office manager while seeking explanation of my statement and insurance."

Office Environment

Pros:

• "The office is beautiful and inviting and everyone is pleasant! Riverfront is a gem!"
• "The office and exam rooms were so inviting and great for the kids to enjoy and positively stimulating to feel comfortable and not afraid."
• "The magic show, kids activity waiting room, and fish tank are all just icing on the cake."
• "The office is clean and very well taken care of. The staff is so polite and extremely professional."
• "Office is sparkling, fun, bright, no waiting, polite."
• "The office is beautiful. Immaculately clean. Bright, colorful, engaging."
• "The office itself is inviting and kid friendly, with a huge fish tank, iPads, toys, and lots of prizes."

Cons:

• "But the prices are too expensive. Not accepting njfamily care."
• "Did not the one front desk woman. Just not very nice. Rude and abrupt."
• "We told the manager that you will lose us as a customer because it does not seem fair but she did not care and continued to 'force' the cancellation policy, even though we canceled before the 24 hour time."

Staff and Service

Pros:

• "He and his staff make the experience special for the children and they make each child feel valued."
• "The staff was all positive and friendly and the doctor was patient, accommodating and engaging."
• "EVERYONE in the office were amazing! Front desk, dental assistants and Dr. Hasan."
• "The staff made my children feel at home with their warm and cheerful disposition."
• "His staff is warm and caring and he not only is extremely talented and adept at navigating children, but is practicing some of the latest and most innovative techniques in the field."
• "The entire staff couldn’t be more compassionate about helping kids get a great smile."
• "The staff is so pleasant and helpful."

Cons:

• "I’m now receiving a $58 late cancellation fee for the missed appointment."