Sky Zone Hamilton Reviews Summary

Staff and Management

Pros:

• "The staff was great, although I didn't have much interaction with them."
• "Staff is friendly, place is clean."
• "Our party pro Shawn was awesome!! Anything that we needed, he was right there and on top of it."
• "Marc from the Skyzone team took really good care of us on the planned day."
• "They had fun with the children but also made sure everyone was safe."
• "The young folks you had working here were extremely courteous, nice and friendly."
• "There are a number of staff that are kid friendly and get right in there and have fun with the kids."

Cons:

• "Worst Management EVER!!"
• "Not very organized and poor customer service."
• "Our party helper did not help much. He did not stay in the room the entire time."
• "That manager, Jessy i think her name was is so disrespectful."
• "This place is run by kids and they are ALL on their phones!"
• "Management was worse they were not at all prepared even though there were no other partied going on at that time."
• "The manager refused to sell me tickets for 120 minutes time, even though time was on the board behind her register."

Facilities and Cleanliness

Pros:

• "This place is centered around trampolines. Basketball, dodgeball, rockwall climbing with safe fall foam pits and a 'ninja course'."
• "They have a cool 'warrior course' and dodgeball too, they were very fun!"
• "They cleaned this place up, and fixed all broken equipment, even added some new equipment!"
• "It was fun, especially for a teen like me because it not only had foam pits that are fun to jump into, but there was also a giant trampoline section, a fun American Ninja Warrior like course, and two warp walls."
• "Sky Park Hamilton activities were properly supervised by employees so that everyone remained safe while having fun."
• "This place is very clean. Staff is helpful and accommodating."
• "The place is new and clean."

Cons:

• "This place charged full price but had less than half of the apparatus open due to staff shortage."
• "Hosted a party there...party room was full of garbage and smelled horrible, tables were dirty, bathrooms were not clean."
• "They haven’t vacuumed or sanitized the place in what feels like years."
• "It’s overall I necessarily dirty."
• "This place hasn't been open long but the bathrooms are already disgusting."
• "Rude staff that just sits on phones or talks to each other while sections remain closed."
• "This place has gone downhill. More recently it is poorly maintained, understaffed, and dirty."

Value and Pricing

Pros:

• "I like their $10 special."
• "Great place... not over-priced."
• "Kids love it! Great exercise and membership is totally worth it."
• "Got the monthly passes for 4 family members, great bargain deal, highly recommended."
• "If you want your child to move up in birthday party popularity, this is your place."
• "Worth the $."
• "Would definitely recommend it and do plan to return."

Cons:

• "For the kids is a good place but for parents and kids its not too good parents can only jump in free style jump but cant use all the facility is too much money for so little."
• "Terrible communication when trying to book a party."
• "The manager compensated by giving extra pair of socks which no one was interested in."
• "I got 90 days pass for kid at $60 and now they are charging additional $15 if you have to stay with your kid in building."
• "Do not sign up for monthly package - they force you to come into the center to cancel."
• "The Silver package DOES not include pizza."
• "The only reason I’m giving one star is because Louis was an amazing birthday host. The staff here is undertrained, understaffed and they have no idea what they’re doing. First off the price is astronomical, $28 per kid over your allotted 10."

Party and Event Experience

Pros:

• "Morning is the Best time for Birthday celebrations. Not that much crowded."
• "I will say my party helper did do a nice job helping setting up decorations, with Birthday song, serving pizza, and cleaning."
• "Just had an amazing experience for my sons birthday. Our party hostess marissa went above and beyond for us and all our guests!"
• "Kids had a blast !! Again a special thanks to Marc for his support for making our day special !"
• "Everything was organized, timely and easy! Honestly didn’t know what to expect and I think everybody had so much fun."
• "I had my son's birthday party at skyzone on July 13. It was awesome and a really good experience for us."
• "We celebrated our Son's birthday recently, from planning to executing the process was smooth."

Cons:

• "Poorest service so I have to write it."
• "But a lot of places were 'closed'."
• "I expected party planners would have been moving the kids around the areas during the jump time like a camp counselor."
• "Because there is no longer a staff person in each area, the equipment is not used properly, making it dangerous for younger kids and frustrating for older."
• "Instead myself and a few parents ran after the kids who just went everywhere unstructured which was stressful and challenging."
• "This place is very chaotic. Extremely loud, hard to figure out what's going on most of the time."
• "Horrible place to organize a birthday party. No one to direct people where to fill up waiver or show things."