"The staff is friendly and eager to help or put a smiley face on the receipt if you have kids."
"The cashiers are always extremely quick and professional."
"Jackie, you showed me there are kind people in public places that use professional courtesy and discretion so seamlessly."
"The Service there is awesome! They will answer any questions that you ask."
"Staff was courteous and prompt to help."
"Gr8 service from staff, hi Ms odalis, your the best, along w/ all staff I’ve dealt with."
"The employees here are really great though, and that makes this place one of my favorite Costcos."
Cons:
"Worst customer service EVER- cashier assistant whose only job is to put groceries on belt slammed every item onto belt."
"Went to this Costco today to buy a cake to celebrate my bed ridden mother’s birthday and was treated with a severe lack of compassion and understanding by the staff, especially the manager."
"Update: Very unhappy with their customer service, they sold us very bad fish ($50+ worth of product) and we had to throw it out, refusing the refund us for it, they just lost some very long term customers!"
"This was probably some of the worst customer service I have had in a large store like this."
"Holy Moly avoid Margot at the customer service counter. She is rude and couldn't understand anything she was saying."
"Worst service by far. Workers in this location are rude and have disgusting attitudes."
"First off the customer service is non-existent. It's dirty, overcrowded, and no courtesy from any employee."
Product Selection and Pricing
Pros:
"Lots of product and variety."
"Vitamins are all priced really low."
"Excellent selection of fruits and vegetables, also meats, fish and equipment."
"This store is always well stocked, and easy to find what we’re looking for."
"The wide variety of products they offer is impressive, from groceries and electronics to home goods and clothing."
"The variety and quality of products available are impressive, ranging from groceries and household items to electronics, clothing, and even furniture."
"Excellent products."
Cons:
"Prices are ridiculous, membership is worthless, only good to enter the store but prices are not better than most regular supermarkets and stores."
"Baked goods- dry and too sweet; croissant tastes like paper instead of buttery."
"Negative 1 are the Pantene shampoo and conditioner bottles used to be $9 per bottle until Bidenflation hit and now overnight the price jumped for no reason.. both are now $14 per bottle."
"Costco should start to re-think about healthier alternatives with their baked goods ingredients."
"Some items have good prices (like milk and eggs) but then most are on the expensive side, no real club savings."
"Costco has been on a downward slide in terms of what they are offering."
"Unfortunately, some favorites may only be stocked for a limited time."
Store Layout and Accessibility
Pros:
"This is one of the best designed Costcos around here."
"Much larger walking space for shoppers getting into the store, larger main aisles and larger side aisles."
"Clean, and spacious, well lit. Wide aisles make shopping easy."
Cons:
"The Willowbrook mall has unruly traffic adding to chaos and difficult maneuvering around that area."
"Parking is a huge mess."
"The parking lot can be difficult to navigate, especially since they added the gas station."
"The only downside is how busy this Costco is, and how difficult it is to find parking."
"A poorly designed location with the tire center located to the left of the entrance which causes additional traffic issues and a scary experience for pedestrians."
"Parking isn’t my favorite, but that has to do with its popularity to shoppers."
"The parking situation is far superior and it is, overall, just less of a total nightmare."
Membership and Payment Options
Pros:
"Their gas is the cheapest in the area and you don’t need membership for it."
"The bulk buying concept allows members to take advantage of significant savings."
"Executive membership is worth it if you go more than ten times a year."
Cons:
"Was disappointed to learn Costco only accepts Visa."
"I had a cart full of items i could not purchase because i only had Mastercard and Discover."
"They wouldn’t accept my Bank of America DEBIT CARD. They said 'visa only'."
"It's only available to customers with membership cards."
Customer Experience
Pros:
"People here are overall friendly and helpful contribute to this authentic shopping experience."
"The highlight of my trip is always the food court."
"Costco's commitment to quality, value, and customer satisfaction makes it an exceptional shopping destination."
"We enjoy going here to stock up on food especially for Christmas, New Year's or any major event where they're will be food required as it's cheap enough to buy large dishes and share among your family."
"Love my local Costco. The checkout lines are remarkably efficient for a place that is so crowded."
"I love the food court, pizza and chicken bake is delicious."
"The perks and benefits are nothing short of exceptional."
Cons:
"This store always seems to be busy so expect to wait to check out."
"Always interesting walking around for hours trying to find things on my list. Aisle & product setup unfathomable, other than food items."
"So ANNOYING that items are constantly moved to different locations inside the store!"
"Like most Costco locations, the weekends are unpleasant and borderline dangerous at this location."
"stop racism!! me as an asian woman went to shop with a brown person was checked on the receipts as leaving the cashier area."
"I was racially profiled while exiting the store."