Autosport Acura of Denville Reviews Summary

Category: Acura dealer

Address: 3109 NJ-10, Denville, NJ 07834, USA

Phone: +19733612626

Rating: 4.6
based on 337 reviews.

Customer Service

Pros:

  • "The dealership staff were incredibly friendly."
  • "No hassle, no pressure."
  • "Answers were clear and detailed enough for me to make informed decisions quickly, minimising the end to end time to process the usual complex transaction of purchasing a vehicle."
  • "The staff were open and willing to listen to my needs."
  • "Everyone we had the pleasure of meeting was knowledgeable and we felt right at home."
  • "The team at Acura of Denville was extremely thorough and helpful."
  • "The service personnel are friendly and helpful and answer questions."

Cons:

  • "No one seemed very interested in customer service."
  • "The guy we worked with was rude and pushy."
  • "Steve called me, I would say very bad salesman kept yelling at me."
  • "A simple smile and greeting to welcome were missing."
  • "REALLY disappointed."
  • "Extremely rude customer service."
  • "Everybody is polite (except for one salesman who was rude to my wife)."

Sales Experience

Pros:

  • "They made sure I absolutely loved my car before driving off with it."
  • "Great experience at the dealership this past Wednesday."
  • "Bill Backes and Acura of Denville... handled the process with integrity the whole time."
  • "Bernardo helped my vehicle purchase nice and smooth."
  • "Michael Schaffer. He was very knowledgeable about the used cars we were looking at."
  • "Was happy to make a deal with them and would definitely consider them again in the future."
  • "The car was just as described and even better."

Cons:

  • "The only disappointing parts of the day were i) the car did not have the owners manual... ii) the second key fob was not available for us to take with the car."
  • "We agreed on a deal and after I signed the contract for a used TLX I was adding everything up and realized they did not follow the deal."
  • "Made and appointment and was here on time... 95 mins later and I’m still waiting."
  • "Again, it was a mistake taking it there. Similar issue... scratches on the back of the door handle and found out that i got billed for tire rotation that I asked for but was never done on my vehicle."
  • "Test drove a pre owned car and the brakes were terrible."
  • "We got the car that has a luxury brand but the overall experience was anything but luxury."
  • "I complained about this and no one took me seriously."

Service Department

Pros:

  • "Eugene not only provided me with a loaner car, but the excellence of the service department including Steve was unfounded."
  • "I have done pretty much all the services at Acura of Denville. They are very reliable and professional."
  • "Loaner cars are easy to schedule and clean."
  • "Always A++ customer service and quality work from the shop."
  • "Best service department I've ever been to hands down."
  • "The service team in this dealership is great and I've always been happy with the service they've provided."
  • "Their work is stellar and they take care of their customers."

Cons:

  • "Had issues with the infotainment system in our 2019 RDX Tech."
  • "Every time I take my car for maintenance services, I would always notice new scratches behind the door handle on the driver side."
  • "I felt hopeless when I left the service center."
  • "After test drive there was no one in the dealership to take the key."

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