Alfa Romeo of Westbury Reviews Summary

Customer Service

Pros:

• "Exceptional customer service from the entire staff at Alfa Romeo of Westbury."
• "The staff at this particular Alfa Romeo studio is very understanding and helpful."
• "His exceptional respect and genuine care made the entire process an absolute pleasure."
• "Everyone is professional here and respectful."
• "The employees here work like a family."
• "The staff was very nice & friendly."
• "The level of personal service I've received at this dealership has been exceptional."

Cons:

• "The service personnel is horrible. Especially Miranda was rude and not helpful."
• "They do everything they can to ignore my phone call, voice message, emails, from sales person to general manager."
• "U buy a vehicle then there done with you, never return your phone calls."
• "I have not yet received a response."
• "It's not about the money it is about principal of working and not care about customers at all."
• "The only helpful person was a girl on reception who brought us coffee and tried to make us comfortable while we were waiting."
• "Worst customer service."

Purchase & Sales Experience

Pros:

• "The entire purchase stress free."
• "The buying process so simple."
• "Everything was straight forward and to the point, no surprises or endless back and forth negotiations."
• "The process from start to finish was so smooth and easy."
• "From start to finish the process was stress free, transparent, and simple."
• "The buying process is very easy."
• "The whole experience was amazing and the Team is awesome!"

Cons:

• "Also, I negotiated a trade-in value but when the paperwork was presented it was $2000 lower and had to be redone."
• "The salesman asked me if I had the Fiat title and I said I had to look for it at home. He said he would charge me $89 to replace the title in case I couldn’t find it and would reverse the charge if I sent him the title."
• "Worst of all whole front of the truck has been repainted! Don't see that in the car faxs my trusted detail guy said something happened don't feel real vip right about now🙁"
• "Nice selection of pre owned Alfas and courteous staff but the 1.5k PDSI charge is complete BS."
• "Weren't very flexible on prices, never got my ecoupon."
• "Well he lied an false advertised the deal of course."
• "This dealer refused to refund the deposit of a car order."

Staff & Sales Representatives

Pros:

• "VINCENT WONG IS THE BEST. He was so knowledgeable and gave the best info."
• "Vinny and Ken for their professionalism and positive attitudes throughout the entire process; truly seamless!"
• "Dena is an absolute professional."
• "Sean James was truly a pleasure to work with, very professional and informative."
• "John Tsiolis is the person you want to see!"
• "Vinny is a wonderful and very accommodating salesman."
• "Michael; his candid charisma and honesty are refreshing."