Heart + Paw Reviews Summary

Staff and Service

Pros:

• "The staff are great, friendly, and so loving towards all the dogs."
• "The staff is great and they really care about the dogs."
• "Everyone here was great with my dog who is nervous at vet appointments."
• "The staff is absolutely incredible, always communicative, sends updates regularly, and you can tell they all genuinely love their jobs."
• "The staff are so nice and attentive they answer any questions I might have."
• "The staff were super kind to my puppy Charlie as it was his first time in a daycare."
• "Everyone there is extremely polite, professional, and the dogs love going for their grooming sessions with Taylor and the staff."

Cons:

• "The nurse was AWFUL!!! She was rude and cold."
• "Most staff are great while 1-2 I find to be snarky if not just rude."
• "I felt unheard and judged. Especially by the fifty-something vet tech who lacked professionalism and kindness."
• "I used to rate this place as a 5. However the last two visits have been terrible."
• "I would never recommend anybody ever goes here."
• "Took my dog there to get his nails clipped... They cut not 1, not 2, but 3 of his nails down to the quick which left him bleeding."
• "Horribly negligent practice that should never be taken seriously."

Care and Treatment

Pros:

• "They took extremely well care of him, the initial phone call was outstanding they sensed the worry in my voice and made an appointment right away for my baby."
• "Dr. Lynn at Heart & Paw in Philly is the best vet I’ve ever had."
• "The doctors in Heart and Paws are very profession and reliable, they will go through every detail with you and provide efficient solution."
• "Dr. Hultzapple has addressed them thoroughly and you can see her compassion for her clients when she works with them."
• "Dr. Lenehan was amazing! She saw both of my cats and provided a thorough and caring examination."
• "The veterinary staff were very nice, professional, and patient."
• "Dr. Hultzapple and the nurses at Heart + Paw were SO patient and gentle with my very nervous dog."

Cons:

• "🥺😔😔 i know the doctors did what they thought was best but my kitty got weaker after and passed away 30 mins after coming back home from the vet."
• "However they took my dog back asked me some questions and then left me a room for 40 mins while I could hear my dog crying because she was alone and scared."
• "The COVID-19 drop off/pickup wasn’t the best."
• "The staff is kind and knowledgeable but I felt the treatment offered was designed to maximize profit."
• "I was told I was wrong and made to feel cheap. That I wasn't doing enough to save the animal."
• "The veterinarian recommended an x-ray and made it seem like the FOOD in her stomach was 'foreign matter' leaving me to believe my 1.5 year old dog required a $5k surgery."
• "Veterinarian offices used to be personal. Now almost everywhere I go the office is some kind of conglomerate owned not by the vet but by a profit making company trying to maximize profit and the investment is not in the calling."

Facility and Amenities

Pros:

• "The place was so clean, and they had a separate 'cat room' for my cats to explore and get comfortable before their appointment."
• "The drop off and pick up was a very seemless process at the center city location."
• "There is a drop off zone out front, so you don’t have to search for parking."
• "The rooms are spacious with up to date equipment and everything was SO CLEAN."
• "The facilities are super clean and include all the amenities to keep the dogs entertained."
• "They have pet friendly waiting rooms."
• "Having individual exam and waiting rooms for the cats is very helpful in making it a low-stress situation for them."

Cons:

• "I was told wait outside. Midday sun in the 90s, holding two large cats in carriers."
• "Just be aware there is an audible doggy daycare if you have a scaredy cat like I do."
• "Twice when picking them up curbside, COVID protocol their carrier was unlatched the top from the bottom so they could have very easily fallen out onto a city street."
• "Public Parking is very hard to find but there is a valet parking for 0-3 hours that is $25."
• "I was charged a $25 late fee without being noticed."
• "The lobby was weird and looked like the front desk was unfinished."
• "I wish they did overnight boarding too!"