Silver Maple Veterinary Clinic Reviews Summary

Customer Service

Pros:

• "Everyone from the person who answered the phone to the vet was kind and professional."
• "The staff that work here are wonderful and very caring."
• "They take time to answer questions and even follow up in a personal manner."
• "The receptionist went above and was able to get us in."
• "The clinic beautiful, organized, clean and the receptionist very amiable, responded my emails super fast."
• "The staff and veterinarians are all fabulous. They treat you and your fur babies like family."
• "The entire staff was friendly and helpful."

Cons:

• "They need to take fewer patients. Often times if you call looking to make an appointment for your pet you’re told they don’t have anything available for weeks at a time which really isn’t acceptable if you have a sick pet."
• "Reception staff is rude and does not give correct info."
• "One tech here is snotty, and I feel like a bother to her."
• "Vet tech was very rude and unprofessional then was directed to call and talk to vet. Vet was no better very rude did not try to fix the situation."
• "I was told I'd receive a callback from a doctor, not a snotty tech."
• "No answers, and my dog was shaking and panting the entire time while they dragged their feet with the appointment."
• "Staff needs customer service training in the front, Veterinarians need to respect patients' time and not sit in the waiting room so every other customer can hear your pets care needs."

Quality of Care

Pros:

• "They are the best when it comes to caring for my team."
• "Silver Maple was able to get me in right away as an emergency visit."
• "They always treat him so well, and approach him with such kindness."
• "Dr. Coughlin's professionalism, knowledge, and manner with my dog."
• "They care for them like their own and always look for the most cost-effective way in order to provide them with the best treatment."
• "Highly trained veterinary staff with advanced skills available for pet health and well being."
• "The care received was outstanding."

Cons:

• "Dr. Pomanti seemed annoyed and she had begun second guessing herself."
• "Terrible service. We've been going here since July of 2020, but it's time to shop around for a better place."
• "Every trip to the vet seems to cost min $150-200 regardless of what’s actually going on with my pet."
• "Yet another place that DOES NOT care about the animals!"
• "They should be ashamed of themselves."
• "Vet is impersonal. They only care about money, don’t go here."
• "Went to treat my senior cat, got blood tests done for them to tell me they punctured a blood vessel and he now has a blood clot."

Facility and Accessibility

Pros:

• "Nice facility. Staff knowledgeable and polite."
• "The renovation is done and they now have a waiting room FOR CATS ONLY."
• "Atmosphere is great. Cats have their own sitting room. Dogs have their own too."
• "I enjoyed my visit in your clean and inviting facility."
• "The front staff is so on top of details and great, friendly communicators on the phone and in email."
• "All the staff where very respectful and very kind to both me and my fur children."
• "The staff was very friendly and took the time to explain things and make sure we understood everything."

Cons:

• "I'm sorry, but it should not take 8 days to be scheduled for a TECH visit to learn how to give sub-q fluids."
• "We waited until 4:30pm to get into a room, almost 30 minutes after arriving."
• "I also waited over two hours for my dog to be seen due to an emergency. Which is fine but why not call your customers!"
• "Editing to add that they no longer have a boarding kennel."
• "The length of time it took for someone to call me back was inconsistent with previous visits."
• "They have NO problem making you wait (overbooking?)."
• "I wish I lived 1 hour not 2 hours away."