"But from the moment of telling us her condition to the moment we left the hospital, the staff was unbelievably helpful and caring."
"The doctors and professionals strike the right balance of care and bedside manner."
"They answer any questions you may have at any time."
"We went in for an emergency and were attended to quickly and everything went well."
"Dr. Snarski is very kind and knowledgable."
"All of the vets are extremely caring and knowledgeable."
"The technicians and doctors are professional, genuinely caring, and responsive."
Cons:
"Doctors here are more of a miss."
"The crew's negligence has led me to a problematic situation before a flight that I have to deal with myself now."
"They change their policies constantly and are very uncommunicative."
"Incompetent staff that give conflicting answers."
"They will keep giving you Covid as an excuse for their unprofessionalism."
"Poor communication and lack of transparency."
"While the technicians and staff were polite, I can't say the same for all the doctors."
Cost and Pricing
Pros:
"The office was then trying to charge us $45 for the Profender medication. I found the EXACT SAME medicine on Chewy for $10.90!"
"They manage a small Hoboken office space with extreme efficiency and communicate better than many of my human centric doctor offices."
"They weren't as expensive as I thought they would be."
"They are also really reasonably priced."
"I have never had anything but positive experiences with the office staff and they are upfront and reasonable about pricing."
Cons:
"Although we admire Dr. Ponce's professionalism and willingness to help, the office itself is blatantly overpriced."
"The common denominator? They’re trying to bring in more revenue and the last thing they care about is your puppy’s wellbeing."
"This place has turned into a cash grab. I’m 100% confident the doctors work on commission."
"Also, the price of the same medicine can fluctuate between visits."
"Do not choose this office if you are looking for a good price value."
"Anyway be prepared to pay $400 for a medical exam, comp health screen (blood work) and medication."
"The price is outrageous but I'm in Hoboken. If we don't want to travel or can't, that's what you pay for."
Facility and Convenience
Pros:
"They also have their own pharmacy/prescription food online store, so you don’t have to jump through hoops with uploading and verification of prescriptions at large pet store chains."
"Convenience is their only saving grace."
"Making an appointment is convenient through their app and they are usually able to accommodate same day if you call."
"The app is simple to use and convenient. You can schedule appointments right on it and it gives you reminders of vaccines and important follow-ups."
"No matter how busy, the front desk staff is always friendly, the techs are patient, and the doctors are accessible & knowledgeable."
"You don't have to make an appointment and we've never had to wait more than a few minutes to see the vet."
"Getting prescriptions filled has been easy."
Cons:
"The current process leads to a long wait outside with very few seats."
"I had to wait more than 30 mins for my appointment when I arrived on time."
"Policies change without notice. It can be very difficult to see a vet now that they are an appointment only practice."
"I hate to say it, but this clinic has gone downhill and our last encounter has made us leave the practice entirely."
"They don’t take insurance either."
"This place does not take appointments and since they make you wait outside you need to pray it's not too hot or too cold while you wait outside with your pet."
"The waiting room is jammed packed, and it's like a factory line with patients coming in and going out as fast as possible with the least amount of care or attention paid."