Hand and Stone Massage and Facial Spa Reviews Summary

Customer Service

Pros:

• "The staff is kind and explains exactly what your experience will be like at your time of visit."
• "Teja at the front desk is just wonderful, I can't believe the amount of information she remember about her customers."
• "A big thank you to the staff at the front desk for being so friendly and helpful."
• "The front desk staff is welcoming and makes every effort to accommodate the customer."
• "Reception was friendly and informative."
• "Receptionist was very friendly and lively at the front desk and I had no issues with making an appointment or signing out."
• "The staff to schedule and check in were very professional and polite."

Cons:

• "The manager, ToniAnne, was at the Bayonne NJ location for the day and Maya certainly didn't recognize the urgency of this fraudulent situation."
• "The front desk staff are not very sharp or honest."
• "They don’t know what courtesy is!! They are too many different receptionist."
• "Customer service is terrible."
• "The woman at the counter was rude to me when I voiced my opinion about my lack of massage."
• "I’ve yet to hear from her and I’ve left 2 messages already."
• "Hi today I made my daughter appointment with hand & stone massage and spa old bridge from her chemicals facial the girl is In call center she was very unprofessional."

Cleanliness

Pros:

• "Super clean, relaxing and inviting."
• "The waiting area was extremely clean and relaxing and the staff was extremely attentive and friendly."
• "The facilities are clean & well maintained."
• "The place was clean and calming. my whole experience 100% awesome from start to finish."
• "I'm a healthcare worker and work @ rehab for 20 years, And I can tell you the place is very clean and Eric is the best of the massage therapist there."
• "I really appreciated how welcoming the front desk staff was. The waiting area was very clean and serene."
• "The environment and atmosphere is welcoming."

Cons:

• "Sheets and the cushion to put on your head, smelled very bad, room smelled very bad."

Therapist Quality

Pros:

• "Just had my very first massage and Ms. Laura was truly amazing."
• "Lamar was awesome! He really listened to my preferences, made me feel totally at ease and provided an amazing massage service!"
• "Maria is wonderful for the facials!!!!!"
• "I got a massage with Maeghan, she was very sweet! She made my day."
• "Hands down one of the best massages I have had in a while."
• "Michele did a wonderful job on my facial."
• "The Massage therapist was amazing she made sure I was comfortable at all times."

Cons:

• "The therapist Destiny was absolutely horrid."
• "The masseuse answered text messages during my massage."
• "Even though the massage was great - the therapist concentrated so much on my bursitis shoulders that the rest of the body massage was lacking because time was running out."
• "I feel like Julie rushed through my massage and didn’t take her time on me at all."
• "She seemed to just rush through it and didn't give the time that I feel should be appropriate for a proper massage."
• "My massage was rushed, rude management."
• "Not a fan of the massage therapist (I think her name was Diane)."