"Everyone was VERY friendly, from the front desk on back."
"Administration wise- knowledgeable staff, kind and attentive."
"A nice gentleman helped out and made me change my mind by offering to pick up a carrier, how nice of him, very polite and professional young man."
"The entire staff was helpful and really supportive during this stressful time."
"Every single person inside the office showed so much love to my Bleu and were truly invested in figuring out what was going on with him."
"I always feel welcomed, unjudged, and genuinely supported every time I see them."
Cons:
"Checked in today. Rude customer service. VERY expensive."
"Horrific customer service!! With lots of hidden fees."
"They do not answer emails and followup emails."
"The lady Doctor is very Rude when I asked why in less that a month she said well ENGLISH BULLDOGS ARE VERY EXPENSIVE AND THEIR MAINTENANCE TOO."
"Dr. Alvarez was very rude."
"Dr. Savalla had the 'I'm the doctor' attitude which I found to be very unprofessional."
"The receptionist's response was incredibly rude."
Professionalism
Pros:
"Dr Gapas, Jane and Bidette are all amazing people."
"Dr Emma and her staff are great! Prices are reasonable too. They are very objective on treatment and don't try to up-sell you other services."
"Dr. Gapas is an extraordinary vet, and I'm so grateful to her and the entire team at Animal Clinic of LIC."
"Dr. Emma Gapas is knowledgeable about raw diets and holistic integration. Patient and understanding when you're trying to explain to her your concerns and worries."
"Dr. Gappas was patient, knowledgeable, kind, and personable."
"Very knowledgeable vet and staff and everyone is really friendly."
"Very helpful assistants and vets."
Cons:
"This was extremely unprofessional."
"The veterinary who runs the place botched by kitten’s spay which has led to 3 years of medical complications."
"I saw many people quit to get away from Judy's horrible temper."
"They both was rough with my dog and tried to rush the process of cleaning my dogs anus."
"Fully misdiagnosed my dog at every turn."
"The vet gave no eye contact either."
"The way he and his assistant handled my dog or took in my dog was with lack of compassion and was unprofessional."
Financial Considerations
Pros:
"All veterinarian care is expensive everywhere, but they are on the affordable side."
"They are so warm and accommodating... and very, very fair with pricing."
"The price was also reasonable for the area."
"Prices, too, where definitely more reasonable considering it is a very clean and updated clinic."
"I'm so happy they got me in the same day for a check and some blood work."
Cons:
"Bottom line is these people just care about MONEY and not the best interest of your beloved pets."
"Just so you know if you leave your pet overnight make sure you pick them up before 12pm the next day or they'll charge you for another day like a hotel."
"They charge $50 for every vet visit hence they try to get you to come back often."
"They try to sell you products for your pet at every possible moment."
"They charge a 50$ surcharge to see the vet on top of what they charge u."
"$85 for an exam compared to competitors that would charge $25 such as Vetbond and newly opened pet clinics."
"They are super expensive and I don’t feel they are very comforting."
Facility and Operations
Pros:
"Love my local vet. I have four dogs so great to have a vet on the corner."
"Love this animal clinic! They treat my cats like family and are so accommodating."
"The clinics was clean, safe, and cozy."
Cons:
"STAY AWAY FROM THIS PLACE IF YOU REALLY LOVE YOUR PET."
"DO NOT COME HERE. I've been here a handful of times for my cat and my main reason for coming was because it was so close to my home."
"The lengthy wait wasn’t enjoyable."
"They were 3 appts behind when we got there and didn’t think to call and let us know."
"I waited for 45 min before the dr even walked in, Of the 5 people working there, not one made the effort to learn my pets names correctly."
"This is the WORST clinic experience EVER!! Long waiting time."
"Tip: there is no xray machine, so if you think your pet needs an xray, don't waste your time and money here."