Long Island City Veterinary Center Reviews Summary

Staff and Service

Pros:

• "The staff are always very friendly and the place is always clean and bright."
• "Communication between visits is always prompt and I appreciate the support I have gotten."
• "They listened to my concerns as a pet parent and worked with me to come up with a plan of care I was comfortable with."
• "Couldn’t have asked for a more perfect vet."
• "Dr. Manning spent an hour going over every inch of our little Moki, showing us new dog owners how to care for her and patiently answered every question we had."
• "The front desk staff were all great."
• "The front desk staff is so warm & helpful."

Cons:

• "The receptionist on the phone wasn’t remotely helpful and simply said she couldn’t help us and to go to emergency clinic to have dog seen."
• "The new vets at City Vet have not been able to capture why I was so satisfied with City Vet in the past."
• "LIC Vet and Dr. Manning had absolutely zero clue how to treat exotic animals."
• "To my dismay, they informed me that they do not provide care for birds and declined to even take a cursory look at the distressed bird."
• "Stay away from Dr.Kulick! ... she is incompetent and irresponsible, and I would not recommend Dr.Kulick to anyone."
• "While Dr. Kulick, who has been seeing my dog for years, is a nice person, she misdiagnosed my dog with CCD (Canine Cognitive Dysfunction) or attributed her change in personality to arthritis, both of which were incorrect."
• "Worst experience EVER.. Staff are incompetent."

Medical Care and Treatment

Pros:

• "When one cat had a blocked urinary tract issue the Doctor treated it with the gravity and haste it required."
• "They even gave him a complimentary nail trim."
• "I've been having some financial difficulties and they were understanding and kept my cost down."
• "They are open about giving you treatment options."
• "So happy with this vet center! They answered all of my questions and explained everything thoroughly."
• "Friendly staff and the doctor is also always transparent about pricing before they proceed."
• "They performed the long dental procedure (removing 22 teeth) well and quickly."

Cons:

• "They insisted she stay overnight for her routine spay... After MONTHS, thousands of dollars, and serious emotional distress, we finally got an answer at Blue Pearl, where it says on paper, that this condition was caused by the anesthesia."
• "The drug prescribed was Onsior, which had a negative reaction with our kitten."
• "They use animals to make money."
• "All they do there is useless."
• "They just treat without asking and then they charge you for something you didn’t even have the opportunity to agree or disagree to."
• "But it is in my experience obvious that the practice only cares for cashing in as much as they can from animals in need."
• "They diagnosed my dog has infection and just prescribed antibiotics without explaining what kind of infection, it’s totally bizarre!!!!"

Customer Service and Communication

Pros:

• "they even help me set up his tracking chip"
• "The full team (reception and tech) are very kind, caring and patient."
• "Scheduling an appointment for the weekend was quick and easy."
• "Clean, friendly and organized."
• "The clinic is always super clean and the front desk girls are very helpful and kind."
• "The prices are reasonable and the service is outstanding. From the friendly receptionist, tech's to the Doctors, they are caring to my pets and me."
• "The staff exhibited a high level of compassion and attentiveness during my appointment."