"Dr. Lara is great and the vet assistants are kind to my dog."
"Dr. Laura, wow, is amazing! You could really see she loves what she does."
"They immediately address client concerns and quickly act to resolve the issue."
"I really recommend this place! I was a first time owner of a 6 month old kitten and his right eye is doing so much better!"
"Staff was very friendly."
"Everyone was super friendly, professional."
"The staff and doctors were super nice, and made the visit as stress free as possible for both Ozzy and myself."
Cons:
"this place has poor professionalism"
"Went there this evening to speak to a doctor about my dog’s condition and she was very rude!"
"They only care about money!"
"The professionalism of this establishment is meek."
"Absolutely heartless. They did not show much care for my dog at all."
"The employees at the front desk have a terrible attitude and are completely lacking empathy."
"The staff are rude, unprofessional and rushed."
Customer Service
Pros:
"Queens Animal Hospital is by far the best vet in Queens."
"Dr. Rafla was kind and patient. He looked up the requirements with me and made sure we had everything we needed."
"I'm definitely will continue to take my dogs to this hospital and highly recommend them for everybody who cares about their animals and looking for affordable vet."
"We highly recommend QAH and especially Dr. Lara."
"Upon arrival the receptionists were very friendly and welcoming."
"Every time I have brought my dog here he is treated so well."
"The staff love Rogue, play with her and send me pics while I travel so I can see how she is doing."
Cons:
"The next day my daughter tried to get an urgent appointment the front girl was very rude and hung the phone during the conversation…!"
"His entire attitude and customer service gets a minus zero from me."
"I tried to call more than 10 times a day to schedule a follow up appointment but no one picks up the phone or call me back."
"the people at the front desk looked like they hated their job"
"AVOID THIS HOSPITAL IF YOU CAN. YOU WILL WASTE TIME ESPECIALLY IF U R NOT CHINESE."
"The employees at the front desk have a terrible attitude and are completely lacking empathy."
"Staffs were very rude!"
Facility and Accessibility
Pros:
"The visit was free, they have the coupon online."
"Bright, clean, and surprisingly quiet!"
"Waiting area is a bit small, but it's NYC, so it's to be expected."
"It's a small cozy place. professional ladies in the front and staff."
"This is their new location. Easier to get in as the old place has a flight of stairs."
Cons:
"The waiting room is so small that rather than a pet clinic it appears to be a smelly zoo."
"This place is so small and it's right in front of the 7 train so the noise from the train scares the animals."
"Well, the visit was very pricey."
"The place is a dump with no handicapped access."
"First off it’s not a real animal hospital it’s a run down house."