Alison Animal Hospital Reviews Summary

Staff and Veterinarians

Pros:

• "Dr. Alex Klein is very knowledgeable and caring."
• "Dr. Ryan & Staff are great! They are pleasant, knowledgeable and go out of their way to help."
• "Dr. Ryan is so knowledgeable, patient, and respectful."
• "The entire staff is so caring and loving and my pups are always happy to be there :)."
• "The doctors are thorough every time and treat my dogs like their own."
• "Tech Staff and Vet-RN’s are really thorough and super smart."
• "Dr. Ryan is fantastic and truly relatable."

Cons:

• "I'm already in agony that I did nothing while my cat wasted away from substandard care."
• "Horrible communication and service from this office and from Dr. Klein specifically."
• "Honestly the vet assistant felt more helpful than him."
• "Paid 120 for nothing, just to be told wait until it’s worse and no recommendations."
• "The front desk staff left my pet in a life-threatening situation over a minor misunderstanding."
• "Both Dr Klein and Dr Ryan misdiagnosed and downplayed my dog’s symptoms of cancer."
• "The doctor seemed very rushed and did not treat my kitty with much care or patience."

Communication and Customer Service

Pros:

• "She called to check on Sunny over the weekend. It was a very positive experience."
• "They have an app and the communication with us has been fantastic."
• "Always responsive and they care about my pet very much and they take the time to explain to me my options and why they suggest certain treatments."
• "They always call to check up to see how he's doing, and they never try to push extra unnecessary services or tests on us."
• "Dr. Ryan personally texted me to continue checking up on him…"
• "Everyone was very kind and reassuring when we dropped our dog off to be neutered, and took the time to carefully explain any issues we should look for when we picked him up."
• "Dr. Ryan is great with responding to questions and concerns I have about Lazarus."

Cons:

• "After doing the blood work, I never heard back about the results."
• "When I called at 4:45 to find out for sure I found out he hadn’t even been seen yet!!"
• "I finally wrote to them and asked to stop receiving messages specifically letting them know that my cat had passed. I did stop receiving messages but they never bothered to respond to my message to express any measure of condolence."
• "The receptionist Marsha told him 'we’ll call you back later' and hung up."
• "This entire experience was super frustrating, and felt not heard and over priced."
• "I STILL have not been contacted by the doctor after being told twice she would get back to me."
• "My only complaint is that communications are often short-circuited and messages do not get answers."

Facility and Environment

Pros:

• "The facility was very spacious and clean."
• "I for one greatly appreciate the 'no cell phone use' policy! Keeps it peaceful."
• "The entire staff at AAH is tight knit, like a family and they are all deeply passionate about animals."
• "From a cost perspective, you won't break the bank."
• "The office is bright & clean."
• "The facility is lovely, relaxing, and a nice place to wait."
• "The environment of the office was comfortable."