2nd Street Animal Hospital Reviews Summary

Staff and Service

Pros:

• "They sent reminder emails before, followed up after and even called the next day to see how my boy was feeling."
• "Very friendly and cared just as much as me."
• "They’re always so professional."
• "Staff was friendly and professional."
• "Seriously though, this place is great! Furret and I both highly recommend."
• "Staff was very friendly and helpful."
• "Everyone has been so nice and understanding, and did everything they could to keep him going all this time."

Cons:

• "Mostly friendly staff, but very defensive to any criticism."
• "doesn't allow humans indoors. it is the end of may 2021."
• "I would never suggest taking your pet here for emergency services."
• "You get text messages instead of the REQUESTED phone call of your test results you asked for."
• "We never received a follow up call or message from this office to this appointment, as is standard with all other appointments."
• "all correspondences are done through phone or email. no doctor interaction."
• "i made an appointment only to be told they can’t do anything for me at the moment."

Quality of Care

Pros:

• "They treated her promptly, spent so much time draining the fluid, and assessing her status, before sending her home on medication."
• "Absolutely amazing service and care all around."
• "They actually care, and also have reasonable prices."
• "They’re a reasonably priced veterinarian."
• "The staff are amazing and very helpful."
• "The entire staff was great, and the veterinarians were very knowledgeable and caring."
• "Handled my furr babies(guinea pigs) with love."

Cons:

• "THEY MISSED A CANCER DIAGNOSIS. Do not bring your pet here if you love them."
• "BEWARE - MICHAEL WEISS (OWNER & LEAD VET) BLINDED OUR DOG, THEN GHOSTED WHEN WE COMPLAINED."
• "They looked at my rabbit for about 5 minutes and sent us home without ANY medicine."
• "This place has ZERO compassion and didn't care to try and help and it was disgusting to even have to deal with!"
• "Unfortunately, hamster care in the US is significantly outdated, decades behind others countries like Germany."
• "The vet didn’t seem to be knowledgeable about why my rabbit was sneezing."
• "Overall, I felt that they don’t care about the animals, but only to increase the bill."

Communication and Customer Service

Pros:

• "They made sure to communicated with me everything that was being done; all prices, tests and procedures."
• "We did not feel pressured into any additional services and we did not experience any surprise charges."
• "I was greeted with a wonderful and caring staff."
• "They answer my many questions and are also good with communication outside of the office."
• "Brittney and Ciera the receptionists were professional, kind and helped me book my first appointment."
• "Every person on staff is clearly an animal lover who will go above and beyond to interact with you and your pet and make you feel comfortable and welcome."
• "Customer Service was above and beyond."