Art Museum Veterinary Center Reviews Summary

Customer Service

Pros:

• "Nurse Emily called 90 mins before our visit and asked detailed 'intake' questions."
• "They are super responsive and quick in forwarding any in depth questions or photos to the vets and getting back to me."
• "The staff is always thoughtful and responsive."
• "They return emails super fast and always get in touch when they say they will."
• "They provide follow up calls after every visit and try to fit you in the schedule during an emergency."
• "They send me articles and follow up reading on topics I ask about, which I greatly appreciate."
• "The next day, the office called to check on my puppy!"

Cons:

• "We were told to call back the next morning at 9AM to schedule a same day visit even though they said there was a 10:30AM and 3PM appointment available."
• "THIS PLACE TOLD US TO CALL AT 9AM FOR SAME DAY APPOINTMENTS DO NOT TRUST THEM."
• "We called the next day at 8:59 AM and were told that all same day appts were taken by previous callers."
• "I was then rudely approached by a tech saying that we were more than 10 minutes late and that there would be a late fee."
• "Overall, just horrible service and it seems that they value profits over patient care."
• "This office seems to have possibly taken on too many patients."
• "I asked to speak with the manager Juliet who was useless and provided no help."

Clinic Environment

Pros:

• "It's a clean, friendly office and I highly recommend them."
• "Everything was clean, new, and bright."
• "The office is very clean, the staff is super friendly."
• "The veterinary center is very clean and well equipped, and a coffee Keurig is present in the front room."
• "The facility was super clean. Easy to get to in the Fairmont area."
• "Their office is clean and very efficient which is helpful in getting my pets in and out with minimal stress."
• "The office and patient rooms are very clean."

Cons:

• "Waits were on the long side, but I've found that to be true of any vet."

Staff and Veterinarians

Pros:

• "The staff is amazing- from the front desk who answers my daily calls and questions to the vets who deal with my extremely anxious dog on a quite frequent basis."
• "Great staff who take time to get to know you and your pet."
• "Dr. Coleman goes out of her way to make sure your pet will get the best possible care."
• "All of the staff is also wonderful and seem genuinely love working there!"
• "Dr. Hommel was wonderful! Very caring, knowledgeable, and thorough!"
• "Everyone, from the receptionists, to the techs, to the doctors, are all so knowledgeable and helpful."
• "They stroke and comfort your pet, making the examination far less stressful."

Cons:

• "Total scam. They told me I would not be billed any fees for a quick 2 vaccine appointment, but then was billed a $24 fee."

Quality of Care

Pros:

• "Been consistently very happy with every aspect of the care our dog has gotten. Definitely recommend."
• "They always take exceptional care of my dog and cat, and try to make them feel as comfortable as possible."
• "They were transparent with pricing from the start of the visit and allowed me to pick and choose the exams and vaccines we could afford."
• "Incredibly well trained, knowledgeable, professional, timely, attentive, responsive staff providing competitively priced services in a great facility."
• "They provide quality care and love to your pets."
• "They took the best care of her, gave me affordable options, and truly care about ALL their patients."
• "They really take care of my baby puppy Lexi."

Cons:

• "Transferring our dog's records to somewhere else. DO NOT GO HERE."