Franklin Ave Animal Hospital Reviews Summary

Customer Service

Pros:

• "Dr. Ehrenman has thoughtfully listened to/answered all of our questions."
• "Dr. Katz and the entire staff helped me with 2 separate cat issues within days of each other."
• "The whole team at Franklin Ave Animal Hospital was super friendly."
• "The front desk at both locations is friendly, warm, and welcoming."
• "The front desk greeted my dog with pets & the tech was extremely thorough and kind."
• "Everyone in the hospital is kind, gentle, loves our animal family as much as we do."
• "The staff is so efficient and friendly."

Cons:

• "Called multiple times in regards to my pet since the doctor wanted me to speak to her but I couldn't answer her at the time I was at work so I called back and receptiontionists never left the notes for the doctor to call me back..."
• "They cancelled my appointment with < 24h notice for no reason even though I had to put down a $100 deposit."
• "The staff at this location are less professional and have poor customer/patient care."
• "If you want lack of organization, poor communication, and poor customer service then this is the place to take your beloved animal."
• "Incredibly rude staff."
• "The assistant was condescending and we definitely received recommendations for unnecessary additional testing."
• "Top notch vets. But the front desk can be nasty and rude."

Facility

Pros:

• "Beautiful facility, friendly knowledgeable staff and very accommodating."
• "The office is clean and inviting with cute art, too!"
• "Very clean, well designed."
• "First of all, it is the cleanest animal hospital I have ever seen."
• "Clean facility. Very happy with the care our dog has received."
• "The space is impeccably clean, and the staff is efficient and professional."
• "Their office is also beautiful and very clean and new."

Cons:

• "Very confused by this place."
• "There's NO WiFi or reception in the clinic.. so if you need to spend some time.... It's quite a bore."
• "The parking here is a horrific nightmare."

Professionalism

Pros:

• "Simply AMAZING! Incredibly professional, knowledgeable and compassionate staff from the front desk to the exam rooms etc."
• "Dr. Mathios and Dr. Tan are the best! Over the past many months my older cats have had a multitude of health issues, and they’ve both been knowledgeable, kind, and compassionate the whole time."
• "The vets always answer my questions in detail and have helped a lot as we are still learning our pup."
• "Dr. Mandava was amazing! I needed my two cats to get checked and ready for an international move and she was super friendly and helpful."
• "The doctor was extremely informative on the phone about the different options for updating our cat's vaccinations."
• "I’ve had an extremely positive experience every single time I’ve taken my dog here."
• "All the workers there really care about their patients and display honesty while maintaining empathy."

Cons:

• "Just want to charge you for stuff without providing information."
• "This chain of hospitals is more concerned with money then they are the well being of your pet."
• "These vets are constant disappointments. They simply want money for unnecessary appointments."
• "Dangerously negligent! Spent over $700 for a simple sickness that later another vet fixed within a day for 1/5 less!"
• "We came out spending over $600 in medications that caused him more issues that we now have to fix and spend even more money on."
• "It's very unprofessional they don’t explain the protocols to new costumes."
• "Early on, the practice At Crown Heights, then Prospect Heights, the experience was more compassionate and accommodate. Unfortunately, profit seems to be priority and it can be difficult to schedule appointments."

Cost & Transparency

Pros:

• "She let me know the cost of everything upfront and gave me options if the cost was too much for one appointment."
• "And for all of this, their prices are beyond fair. We have never been over charged or had unnecessary treatments pushed on us."
• "The cost was much more affordable than other vets in the area and I feel like the service is better."
• "Prices for veterinary care always seem expensive - but they aren’t disproportionately more than other providers in the area."
• "Vet care can be expensive but I feel their prices are reasonable for nyc."
• "It's pricey, but comparable to others in the area, and they don't add on extra costs without prior consent unlike other vets I've experienced."
• "The most reasonably priced vet services, ever."

Cons:

• "They constantly ask for a heartworm & other tests that costs over $100 when there are even no symptoms related to them."
• "Everyone would appreciate it more if the place could be more upfront with charges and fees."
• "We were quoted X dollars for a specific checkup service for our dog. But when we got there, the estimate totally became 3 times the original estimate."
• "I’m left feeling that after realizing that I sometimes struggled to pay for this clinic’s overpriced care, the vets began downplaying my dog’s dental issue."
• "While this place and staff are great, you will get charged extra for last minute emergency appts."
• "I came here today as a new client. Sadly, I was quoted for a spay procedure over the phone and when we went in for the initial evaluation, they doubled the spay cost and tripled the eval cost I was quoted."
• "Then they refused to refund the deposit—told me it was only valid towards rescheduling the appointment as it was less than 24h from my scheduled appointment time."