"The people that work here truly care about animals and people."
"They are really thorough and care about your pet."
"They treat her so kindly and go over and above to make sure she is looked after and ok."
"Everyone here at Carnegie Hill loves animals and It shows in the great care they give my Gunther."
"Carnegie Hill Veterinarians are some of the most compassionate veterinary doctors and staff I have met."
"The staff and doctors are very loving to the animals."
"They are very sweet, considerate, and empathetic towards whatever plight seems to ail their clients."
Cons:
"Apparently Dr Hess is not as compassionate as she should be."
"They lack compassion towards animals and it’s so disheartening."
"I’m mostly posting due to lack of compassion and empathy from the staff."
"Their Lack of empathy and integrity was so pathetic and unapologetic."
"The vet began to YELL at me say that she was uncomfortable with me and that she refused to see me."
"I’ve spent a lot of money at this vet for them not to be compassionate in the slightest."
"First appearance always set tone of meet and greet and Karen let it be known that African Americans were not welcome in that establishment."
Staff and Service Quality
Pros:
"The receptionist Ruby is an absolute sweetheart along with the rest of the stair!"
"They were helpful and consistent in their information which enhanced my confidence in the office."
"The staff is warm and the facility clean and well-organized."
"Aliya at the receptionist desk was very thorough in handling my paperwork and making sure I have the medicine Bella needed."
"The office staff is attentive and kind."
"The entire staff is very knowledgeable and helpful."
"The entire staff is incredibly hospitable, kind and make you feel like your pet is their priority."
Cons:
"They didn't share any information about my dog with me at all. No weight, no checkup details - nothing."
"The receptionists were very nasty in how they were speaking about the phone calls they were receiving after they hung up."
"There is no continuity of care here and I do not have confidence in this practice."
"One of the front desk receptionists was unkind, unempathetic and just plain dismissive to my daughter that brought our 17 yo cat in."
"Over a year ago Jonathan at the front desk bent over backwards to help you with any problems you may have with your pet. A year later the front desk has changed and are rude, nasty and disrespectful."
"After three visits, I have left the office feeling confused, angry and frustrated with the care and service that my cat received."
"Absolutely disgusting, horrible practice. The receptionist was rude and awful."
Cost and Pricing
Pros:
"Well priced."
"They have taken a flexible approach to their billing when I needed it."
"Even though their prices are high, they provide exceptional care and they recently introduced a monthly VIP program for your pet that in the long run, helps offset high costs, especially as pets age."
Cons:
"They then said, oh well we are running a PCR test that's over $100 to check for the infection."
"I was charged for a brief examination is $81.00, and a full examination is $91.00 plus and the medication."
"Then I went to go pay and they said it was $280. I was shocked, a 25 minute visit."
"All costs were more expensive than I had payed with previous vets."
"The visit still came to well over $100 because they did a whole check-up and physical that I had absolutely no idea about."
"Upon leaving, I received a bill that was not itemized and was about twice what I was expecting to pay for the visit."
"If you want to be ripped off at a minimum of $100 per visit come here."
Professionalism and Expertise
Pros:
"Dr. Miller is the best vet I've ever worked with."
"Dr. Weismann has been my dogs vet since I adopted him about 10 years ago. She is everything you want in a vet, honest and thorough."
"Dr. Miller has been taking care of my pets for over 17 years. His dedication and care is unsurpassed."
"The doctors are very much knowledgeable and also have excellent contacts for any specialist referrals you may ever need."
"Dr. Miller and his entire staff at Carnegie Hill Veterinarians, have been nothing but excellent in treating our dog."
"Dr. Miller has done excellent preventive care, and his sense of humor has been a delight."
"Dr. Miller cares about the animals he treats, communicates and will not only talk but listen and research if you have a valid question."
Cons:
"One of the doctors is competent but is quite rude and needs some bedside manner training."
"DO NOT GO TO THIS VET! The vets and office staff here are some of the most unprofessional and inappropriate people I've ever encountered."
"Horrible! Dr. Kovach is the worst vet I've ever worked with."
"She had a horrible attitude with me and didn't even give me any advice on the problems."
"The doctor, Dr. Kovach, came in and spoke extremely fast and wasn’t very friendly."
"I switched doctors & for our other visits we saw Dr. Karla Kovach, who has a bad bedside manner, but it didn't matter because she really was kind & gentle with my dog."
"The Dr I saw was incompetent and Dr Millers practice has become too big for him to manage."