"The entire team goes above and beyond to care for my two beloved cats."
"Dr. Hess accommodated me immediately by seeing him right away."
"Honestly, the staff was kind."
"I especially love that the technicians thoroughly explain appointment estimates and support my decisions."
"Dr. Hess and staff for the wonderful experience we had at the office today."
"The office staff, especially Nicole and J. are friendly and truly care about the pets they service."
"Everyone from the front desk ladies, technicians to doctors are super nice, caring and professional."
Cons:
"They don’t warn you when they take away the prescription food."
"WARNING: Retaliatory business practices."
"Very incompetent. They almost kill my cat by giving her insulin when she was not a diabetic."
"This place only cares about money."
"However the girl 'vet' that saw my cat was very nervous and completely inexperienced."
"One star off because of not following up as agreed..."
"However, my issue is that my dog got mites and an infection after her visit to Glendale."
Cost and Billing
Pros:
"Their prices are very reasonable considering how much pet care can cost!"
"Not only are their prices comparable to the Humane Society's low cost services."
"I always come out paying less than the other guys."
"Fair price for the appointment, medicine, and ear cleaning, came to $125."
"Reasonable prices and nearby parking round off a solid medical package."
"Their billing system is indeed fantastic. You get an itemized invoice before anything is done."
"Staff is helpful and caring. Cost is clear and as expected."
Cons:
"They told me he needed an urgent teeth cleaning along with AT LEAST TEN tooth extractions at a cost of almost $5,000."
"Even if your pet does in fact need the procedure, they are overcharging you. Untrustworthy."
"Their initial estimate was for over $500, $300 of that being 'in-house blood work'."
"Charged an additional $72 to see the vet for 5 mins."
"An xray revealed one bone fragment from his declawing 15 years ago... The shot is expensive, $100 a pop. And not sure if his insurance will cover it."
"They gave him some flea medicine, some fluids and a blood exam which added to $320, including the general check which took about 5 minutes."
"Instead, I was charged for a chest x ray which I did not want."
Facility and Accessibility
Pros:
"It was easy to find parking on the street right outside."
"It’s extremely clean and well organized."
"The clinic itself is always immaculate, adding to the overall comforting atmosphere."
"The office was really clean, organized and relatively quiet."
"Great clinic, extremely clean and great staff."
"Place is also spotless, appt started right on time, front desk staff very nice and accommodating."
"The facility was clean and neat, and felt welcoming."
Cons:
"Parking is hard on Myrtle Ave."
"I did notice that the lobby and exam room didn't seem very sanitary during my visit."
"When shots or additional items are administered they will take your animal away to the back to do it out of you sight."