McDonald's Reviews Summary

Food Quality

Pros:

• "The nuggets were good"
• "Food is always fresh and mobile ordering is so simple 👍🏽 one of the best mcdonald’s i’ve experienced."
• "The food was great the service not bad but I was shorted some of my food."
• "They are very good and food is always hot and fresh."
• "The fries and chicken nuggets are always cooked to perfection, the Big Macs weren’t sloppy or pressed into a shape of a pancake inside the wrapping."
• "burgers were reasonably fresh"
• "Quality of food was great."

Cons:

• "cold dried out food"
• "terrible. fries were cold, no mustard pickles or onions on my mcdouble."
• "Everytime we go there something no good with our food. The sandwiches are not hot and they are not built well by the cooks."
• "Foods soggy and gross, cold nuggets"
• "The chicken nuggets were cold and dry...and the fries were not crispy at all"
• "Food keeps getting smaller, all roll no meat."
• "I am fed up with the crusty over toasted biscuits."

Service

Pros:

• "Can we talk about how the woman's voice at the drive thru just puts you in a good mood. Her voice and attitude is so upbeat!"
• "The guy working curbside tonight, April 13, 2021, was wonderful!"
• "service was good"
• "Staff was great here, brought the food to our table, smiling and friendly, we know working in fast food can be a tough job - we appreciated the team here for being awesome!"
• "She was super friendly taking my order on the drive thru line."
• "I used the drive-thru and had a very pleasant experience with person taking my order the cashier and the person giving my order to me. Order was correct and complete as placed."
• "the people working there are very nice and polite"

Cons:

• "Service is bad, 20 minute drive through waits. They don't know how to use mobile ordering."
• "The old woman who works in the mornings is horrible"
• "Whenever it is busy, my order is usually missing at least 1 item."
• "They apparently do not take special orders -because when my husband made the request he was told 'can't do that'."
• "The cashier at this place has the worst attitude ever"
• "Literally the worst McDonald's I've been to. They ask you to use the mobile app every time, then the one time I use it they say they don't have my order but charge my card anyway."
• "The female lady at the drive though yesterday is very rude"

Cleanliness & Ambiance

Pros:

• "This location has been recently renovated and is now modern and up to date."
• "This Hackettstown McDonald's is actually the most modern updated, clean store I've been in yet."
• "the place has been always clean"
• "A nice clean McDonalds, with a good friendly staff, has a recently renovated interior and comfortable chairs."
• "Wow I haven't come across a well-runned, organized, clean, wonderful service mcdonalds in a longggg time!!"
• "The place clearly has a management that actually cares, kudos to them."
• "great people good hot food"

Cons:

• "The play place is filthy, sticky and very dirty"
• "The dining area was dirty..not One clean table."
• "Absolutely disgusting play area! Pads are worn down and discolored from the dirt."
• "The play area!! It smells horrible and is a complete disgust. The pads on the floor are worn and sticky."
• "So dirty and outdated"
• "Dirtiest place I've seen in my life"
• "Needs serious renovating and to be disinfected and CLEANED"

Order Accuracy & Efficiency

Pros:

• "Drive thru is always quick and easy."
• "On good days, service is prompt and friendly, orders are correct, and hot food is hot."
• "I don’t think the staff ever messed up an order or was unprofessional in any way."
• "The food was good as well as the price."
• "Nicest group of people you will ever meet. From the manager on down."
• "Been going here for 10 years everyone is extremely nice the food is fresh and the drive thru young girl is always nice!"
• "Usually not one to leave reviews but I will say this is by far the best McDonalds I’ve visited. The girl taking the orders and payment in drive thru is an extreme delight."