McDonald's Reviews Summary

Service

Pros:

• "The drive-thru attendant was respectful, and accommodating to requests - everything I expected."
• "The woman working got on the mic and helped me get him away from my car and try to scare him off with threatening the cops."
• "Hasson was extremely helpful! There was some sort of disconnect between my app and the store software, and he checked up on it for me and made sure I got my food."
• "The employee who took my order was pleasant and friendly."
• "The kind team members that were working the night shift on 5/4/21 should be promoted to management positions."
• "I was immediately greeted by a very kind and helpful employee, AKEEM."
• "These people behind the kitchen are FAST. I’m talking, there was about 10 drivers waiting and everyone was out the door, including me (walk in customer) in like 4 minutes."

Cons:

• "Most McDonald's have bad service and that's something you expect when going to one but this McDonald's is exceptionally bad."
• "I waited 25 minutes in the drive-through line, only to be told by a rude female cashier at the window that they were only accepting mobile orders."
• "When I went to this McDonald's the workers were having attitude."
• "You will be waiting at this store a minimum of 30 mins. Every time."
• "Worst McDonalds I’ve ever been to. Service is awful and you WILL wait 45/50 minutes for your food."
• "Very very, rude and unprofessional employees. Never get the order right."
• "The workers are extremely unprofessional and lack any respect or care for others."

Cleanliness

Pros:

• "the store for the most part is always clean compared to other locations."
• "The parking lot was nice and clean."
• "The atmosphere inside was clean and well-maintained, with comfortable seating options available."

Cons:

• "Place was filthy."
• "Store was understaffed and dirty."
• "The cleanness of this McDonald's is terrible! Basically every table is dirty and it seems like nobody is cleaning the tables."
• "This McDonald's is not kept clean bathrooms always dirty."
• "Order screens doesn't work this location is not clean at all."
• "No gloves. No nets. Unsanitary. Smells disgusting."
• "It was trashy and small the bathroom only had one stall."

Food Quality

Pros:

• "Who doesn't like getting nice hot fresh french fries?"
• "The food was better than most McDonald's. They didn't get the order wrong like some people do and the staff was accommodating and pleasant."
• "I got my stuff in about 10 minutes and everything was hot and they got the order right so it was bueno."
• "Thank God the nuggets were freshly made."
• "The food did come, it was nice and hot. The 🍟 were the best as always !!!"
• "The food was good."
• "I order a medium chicken McNugget meal. McDonald's is a little more expensive than it used to be. Regardless, the food was good, it only took about three minutes to get my food."

Cons:

• "served cold."
• "The nuggets were over cooked and hard. The bun on the big Mac tasted like last years bread and the fries were dried out."
• "Cold hard nuggets."
• "Dry and hard fish sandwich. It was so old the stale bun was stuck to the fish patty."
• "The fries wasn't cooked all the way it still had the potatoie taste like it hasn't been cooked all the way."
• "food is the same as any McDonald's."
• "The mcflurry machine was broken, which was a tragedy."

Order Accuracy

Pros:

• "They made sure that everything I ordered was correct."
• "Never fails, order is always wrong, missing food, sauces etc.. 1st time I got to speak to manager, she was very nice. She offered to remake the whole order."
• "He repeated my order and got it right !!"

Cons:

• "9 out of the last 10 times I ordered on uber eats my order was wrong or missing items."
• "I've been going to this McDonald's forever, and 9 out of 10 times, they get my order wrong."
• "they don’t even give you what you order three times in a row they give me wrong order."
• "The most consistently disappointing and inept McDonald's location I've ever visited. Orders are almost never correct."
• "mess up orders regularly."
• "I ordered 40 pieces nuggets and 2 large fries through Grubhub. Both large fries are MISSING."
• "Really Bad, gave me wrong order then wanted me to pay for a new one."

Wait Time

Pros:

• "If I'm back that area, I will stop back to this McDonald's."
• "Since the lobby is closed i do mobile orders. I may be a little bias because they know my order when it comes up so it could affect how fast i get my food, but the service is usually around 8 minutes on average."
• "It took 12 minutes to get 2 cheeseburgers fries and I poured my own soda."

Cons:

• "You will be waiting at this store a minimum of 30 mins. Every time."
• "Worst McDonalds I’ve ever been to. Service is awful and you WILL wait 45/50 minutes for your food."
• "They are so slow. For the drive through, we wait for 40 mins."
• "Stuck in the drive-thru for 35 minutes at midnight after a concert."
• "This place is slow, rude, and I’ve never waited less than 40 minutes."
• "Drive way was 20 min wait and i asked for hi C they did not have it and when i asked for sauce for the meal i ordered they said .20 cents."
• "Picking up deliveries here is a terrible if you're at the window, you're going to be here for at least 40 minutes to 2 hours."

Staff Behavior

Pros:

• "The kind team members that were working the night shift on 5/4/21 should be promoted to management positions."
• "I was immediately greeted by a very kind and helpful employee, AKEEM."
• "The employee who took my order was pleasant and friendly."

Cons:

• "When I went to this McDonald's the workers were having attitude."
• "The workers are extremely unprofessional and lack any respect or care for others."
• "The manager is rude to her staff, A woman wearing grey shirt was very loud and unprofessional treating her staff awfully."
• "The people working there is very, rude disrespectful talk to people, very disrespectfully."
• "No communication, the place is filthy and although the employees are nice, this place took FOREVER!"
• "ABSOLUTELY TERRIBLE PLACE TO GO TO!!! THE CREW HERE NEEDS TO BE CHANGED BECAUSE THEY ARE MOSTLY YOUNG AND IMMATURE."
• "The morning shift today @ 10am was very Unprofessional they were taking pictures and videos of people fighting outside the restaurant."

Environment

Pros:

• "Best location in Philadelphia hands down, and the ONLY McDonald's in the downtown area that I'll ever go to again."
• "The atmosphere inside was clean and well-maintained, with comfortable seating options available."
• "The parking lot was nice and clean."