Wendy's Reviews Summary

Customer Service

Pros:

• "Sometimes they are cordial, pleasant, courteous, and helpful."
• "Food is always fresh hot and presented well their customer service is always great."
• "The person who took my order in the drive-thru was very kind and caring."
• "Staff was very polite & courteous & filled my entire order without any mistakes or forgotten items."
• "Even when they were swamped after hours they were still courteous and professional."
• "Service is with a smile and pleasant vibes."
• "The workers were courteous and ready to serve."

Cons:

• "Lady at the drive thru window had a attitude."
• "This place is horrible, Customer service could use some training."
• "Every SINGLE time I come to this location the service is horrible."
• "The young lady at the drive thru window with arm tattoos was completely rude and disrespectful."
• "Rude and disrespectful customer service especially from the general manager!"
• "The cashier had an attitude and was not professional."
• "The staff lack customer service."

Management and Staffing

Pros:

• "Thanks Paul for making me a patron again."
• "The manager was on staff today and very intoned w/his staff. He made sure each customer was addressed & serviced."

Cons:

• "When I asked to speak to a manager, I was informed the employee that was rendering unacceptable service was the manager."
• "The restaurant is under-staffed and the workers are overwhelmed."
• "No positive comments regarding management and staffing."
• "All the staff need to be fired and replaced."
• "Please go under new management."
• "Unorganized management barely any workers."
• "All the staff need training on customer service."

Cleanliness

Pros:

• "The place was clean and it wasn't crowded."

Cons:

• "Place was a dirty mess, tables, floors. Behind counter floors were filthy, food all over floor."
• "The bathroom was disgusting. The ketchup dispensers were empty."
• "Counter looks like it was cleaned with greasy rag she really didn't want to serve us inside."
• "On top of that the floor, soda machine and counter were ALL sticky."
• "The lady manager was drunk and messed up my order also it was very dirty and nasty food everywhere."
• "consistently poor service, long waits both inside & drive-thru, dirty bathroom that smells like urine."

Food Quality

Pros:

• "Loving the strawberry frosty."
• "She said everything was hot and delicious."
• "The food was fresh and hot."
• "Food was great."
• "The order was correct and still made fresh."

Cons:

• "I ordered chili but was given a cup of tomato sauce! No beans no meat just sauce!"
• "Got me the wrong burger (not only that, one that's a few dollars cheaper)."
• "Had the alvacado BLT and it took 10-15 minutes to wait for in drive thru and chicken taste nasty."
• "My son had to through away his fries, they were definitely days old, not edible."
• "The fries were OLD. Stale, cold, and tasted sour!!!"
• "The food was dry! Fries were old and reheated."
• "This location consistently serves old, cold food."