McDonald's Reviews Summary

Customer Service

Pros:

• "Every all the staff were very helpful I got my Foods fast the food was hot."
• "Placed an online order in the parking lot and got my food in 5 minutes."
• "The customer service was insane. No joke less than a 5 minute wait for my order and everything was fresh."
• "Unexpected fast, fresh quality service was what I received with No worries! I left with a smile and am a satisfied customer!"
• "The workers treat their customers very well."
• "I love the way I get treated good I love it."
• "Although the manager helped me out and got me the food back."

Cons:

• "Worse McDonald's ever and I've been to NYC. Young girl sitting on fridge on cell phone on the front line.Threw my bag at me because she was too lazy to walk around an object blocking her way."
• "The staff was very rude except for this little Hispanic girl who was the cashier."
• "I don't want to wait in the drive through line an extra 20 minutes while the cashier talks to her buddy in the car in front of me."
• "I waited way too long for a number one sat there why everybody else got their order that I was there before I was not greeted when I came to the cash register service was all around poor..."
• "The guy who took our order couldn't get it right."
• "I asked for a bacon egg and cheese mcgiddle and 2 hashbrowns. Had to wait 15 minutes for the bacon to be ready while the employees stood around talking."
• "They always have a long wait. They forget sauces, straws, and get my order wrong constantly."

Food Quality

Pros:

• "Stopped thru the drive thru awesome service great voice taking my order in and out in 5 minutes food was good a fish sandwich fries and a coffee hot fresh and delicious."
• "Breakfast is hot and fast."
• "I dont go to these kinds often but the food was good and the place was very clean."
• "Their food is so delicious."
• "I was lucky enough to get a freshly prepared quarter pounder and it was HOT! Never had a fresh off the 'grill' burger before and it was delicious."
• "At this particular McDonald's, their service is extraordinary really good... Actually it was excellent beyond what I expected."
• "The kitchen was clean, I was starving so I ordered.... my meal was excellent......"

Cons:

• "All my food was burnt. Literally chicken nugz and my fries."
• "Definitely the worst McDonalds you could possibly go to. Unfortunately they think it’s acceptable to serve old moldy food."
• "Horrible, just horrible, not only was the food as bad as always, but I went through the drive through and ordered a meal for a friend, they didn't put the sauce in and I had to wait 10 minutes in the front waiting for someone to just give me sauce."
• "Worst food ever at any McDonald's, Chicken sandwich taste was not good, hard, over cooked or old."
• "This was a horrible experience I ordered a bundle box and got home when I noticed some of my burgers didn't have burgers in them I just got bread."
• "Then when I opened my big Mac burger the meat was burnt as well as the top burger looked like a big bit was taken out of it."
• "Never come here passed 10 pm. They either never have anything on the menu, mess up your order, or provide cold food."

Cleanliness

Pros:

• "Very clean & orderly."
• "Always decorated for the holiday and has a clean parking lot."
• "One of the better mcdonald's in the area considering your in philadelphia, people are nice, bathroom clean..."
• "Built inside of a gas station.... The kitchen was clean..."
• "Hard to keep clean People are in and out so often it a problem But they do there best."
• "My favorite McDonald's to go to in North Philly. Always hot and pretty quick in friendly service."
• "However; it's been my experience that they are always willing to correct their mistakes."