McDonald's Reviews Summary

Customer Service

Pros:

• "I'm here eating and just want to shed attention to the young Male cashier who is extremely friendly, polite and helpful."
• "Very surprised to walk in to a very friendly and clean McDonald's...the best one I've ever been too...there is a lobby lady and her name is Marie...above and beyond customer service.. excellent!!!...every McDonald's should take after this location..."
• "Fastest I ever got my food and it was a big order too."
• "Ms Latoya-Manager and her extraordinary team of professionals know customer service and how to give good service to the customers 👏 I applaud this South Philly Mcdonald Restaurant #12858 @ 1601 Christopher Columbus Blvd Philadelphia PA 19148."
• "Great experience! My wife and I came in for a business trip we stopped in for breakfast ordered on the app for curb side."
• "The service was quick, my food was hot and fresh."
• "Awesome job guys, I normally don't write reviews, but the guys that were working Friday night nailed my order."

Cons:

• "After waiting in line for 25 minutes in the drive-through, my order still was wrong."
• "This McDonald's was dirty and gross. Counter person said 'if you want your receipt it's right there' as they looked down at the printer, then turning away."
• "They didn't get the order right. A quarter pounder is missing & the 1 I got was under cooked."
• "Person in charge was very rude! Cookie tote box comes with 13 cookies & they didn't want to give me all 13 they only wanted to give me a certain amount & still try & charge me full price for it!"
• "Customer service was awful, and the way the managers talk to the other employees is absolutely disgusting."
• "These employees are so unprofessional, I came there twice and every time they have attitudes, they get smart for no reason at all."
• "Literally worst customer service I have ever experienced. The guy wouldn’t give us sauces saying we hadn’t paid for them when we did, he refused to give us our receipt to even see what we paid and then began CURSING at us saying very horrible things when we asked to pay for them AGAIN and his coworker laughed."

Cleanliness

Pros:

• "A decent McDonald's with plenty of seating both inside and outside."
• "The seating areas were neat and in order. No food or trash on the floors."
• "Restaurant is pretty clean and is updated."
• "Food was good place was clean the parking was plenty."
• "It's a very nice McDonald's to visit the women keep it clean from what I see when there it is kept up better than others in the city."
• "This particular McDonald's is my favorite in South Philly because of the hospitality, cleanliness, tasty food and good hearted nature of the manager/staff."
• "Location was modern and clean."

Cons:

• "This place needs to work on its cleanliness big time!"
• "Had a mouse come to my table and watched another mouse roam the dining room. They also have roaches!"
• "Terrible place, slow service, playland is always dirty and trashed, spilled food everywhere, and to top it off the family bathroom is always dirty and lately is flooding the play area with toilet water for 2 days."
• "The lobby was in complete disarray."
• "Dirty place no gloves no hates floors are a mess."
• "The counter where is went to fill my juice was dirty and filthy."
• "Tables are dirty and sticky, employees are on their phone while it is busy."

Order Accuracy

Pros:

• "They had cooked the burger fresh and perfect, the fries were hot with just the right amount of salt."
• "My food was correct and done in good time, I won’t complain."
• "The cashier didn't mess up my food order."
• "I was then given the right order."
• "Its McDonald's...the service wasn't slow...the people were courteous...the food was all there...and it wasn't all messed up."
• "Management is on point. The brother always gets it right. Thanks!"
• "My experience here was perfect no issues no hassles no problems."