The Heller Organization Reviews Summary

Category: Real estate agency

Address: 54 W 21st St, New York, NY 10010, USA

Phone: +12123665034

Rating: 4.9
based on 148 reviews.

Communication

Pros:

  • "Jessica Copeland at the Heller Organization was an excellent communicator."
  • "She replied quickly, even over holidays, to secure the lease."
  • "He was very prompt, professional, and communicated effectively with us as prospective tenants."
  • "She was consistent in communication and was very responsive."
  • "Amanda answered all my questions with speedy responses."
  • "Always there to answer promptly and was kind through it all."
  • "Another big highlight was how fast she replies to emails!"

Cons:

  • "I have contacted heller org for over 3 weeks thru emails and phone calls and no one ever got back to me."
  • "Questions were answered with questions. At times, Amanda was downright nasty."
  • "Just came back from being shown an apartment by Amanda Baffa. We were rushed through with little useful info provided."

Professionalism

Pros:

  • "She was professionally thorough and personable during the viewings."
  • "Her knowledge of and quick dealing with a challenging and sometimes unpredictable NYC rental market make her stand out as one of the best!"
  • "Very trustworthy broker, would highly recommend."
  • "Throughout the entire process, Cathy was professional, considerate, and honest as we weighed our options."
  • "She made it easy to view and access the apartments around our busy schedules and was super professional and courteous."
  • "The Heller Organization did an amazing job selling our apartment. Adam Heller and his team are true professionals."
  • "She's very professional and I felt safe knowing that every step was legitimate."

Cons:

  • "I was interested in this building because of its location but I ended up throwing out the few materials we were provided because of the lack of professionalism I experienced."
  • "I tried to take a picture of one of the bedrooms. Instead of asking me not to take pictures, she hissed 'don't take pictures'."
  • "We asked to see the amenities and were begrudgingly rushed through some, not all."

Responsiveness

Pros:

  • "Cathy was always responsive, warm, friendly and giving of her time."
  • "She was super responsive and easy to work with."
  • "Had a great experience with Rebecca at the Heller Organization. She is incredibly professional, always responded quickly to all my questions."
  • "She was available to answer all of our questions, guide us through the process, and provide a great overall experience."
  • "Cathy was so incredibly helpful in our apartment search! She was communicative and accessible (even while she was on vacation!)."
  • "Marco was also very responsive to our questions during the application and lease signing process."
  • "She was super patient with all my questions, super responsive, and did a virtual showing for me twice."

Cons:

  • "I won't be willing to look at any other apartments with this agency because of this experience."

Customer Care

Pros:

  • "SHE WAS SO KIND AND NICE through it all."
  • "She truly cared that I found the perfect apartment home because 'it was going to be my home for the next 18 months'."
  • "She listened carefully to our needs and helped us navigate through the complexities of leasing in a new building."
  • "Cathy even came and checked in on us after we moved in! Great experience!"
  • "She worked with my timeline and budget to help me settle on the perfect apartment."
  • "She took our calls even when she was home sick."
  • "She was so kind and answered all of our questions so quickly."

Cons:

  • "I am so happy with Bari Taub. Coming from Texas to a hotel in New York, I needed a place asap and Bari was a God send."

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