"Jessica Copeland at the Heller Organization was an excellent communicator."
"She replied quickly, even over holidays, to secure the lease."
"He was very prompt, professional, and communicated effectively with us as prospective tenants."
"She was consistent in communication and was very responsive."
"Amanda answered all my questions with speedy responses."
"Always there to answer promptly and was kind through it all."
"Another big highlight was how fast she replies to emails!"
Cons:
"I have contacted heller org for over 3 weeks thru emails and phone calls and no one ever got back to me."
"Questions were answered with questions. At times, Amanda was downright nasty."
"Just came back from being shown an apartment by Amanda Baffa. We were rushed through with little useful info provided."
Professionalism
Pros:
"She was professionally thorough and personable during the viewings."
"Her knowledge of and quick dealing with a challenging and sometimes unpredictable NYC rental market make her stand out as one of the best!"
"Very trustworthy broker, would highly recommend."
"Throughout the entire process, Cathy was professional, considerate, and honest as we weighed our options."
"She made it easy to view and access the apartments around our busy schedules and was super professional and courteous."
"The Heller Organization did an amazing job selling our apartment. Adam Heller and his team are true professionals."
"She's very professional and I felt safe knowing that every step was legitimate."
Cons:
"I was interested in this building because of its location but I ended up throwing out the few materials we were provided because of the lack of professionalism I experienced."
"I tried to take a picture of one of the bedrooms. Instead of asking me not to take pictures, she hissed 'don't take pictures'."
"We asked to see the amenities and were begrudgingly rushed through some, not all."
Responsiveness
Pros:
"Cathy was always responsive, warm, friendly and giving of her time."
"She was super responsive and easy to work with."
"Had a great experience with Rebecca at the Heller Organization. She is incredibly professional, always responded quickly to all my questions."
"She was available to answer all of our questions, guide us through the process, and provide a great overall experience."
"Cathy was so incredibly helpful in our apartment search! She was communicative and accessible (even while she was on vacation!)."
"Marco was also very responsive to our questions during the application and lease signing process."
"She was super patient with all my questions, super responsive, and did a virtual showing for me twice."
Cons:
"I won't be willing to look at any other apartments with this agency because of this experience."
Customer Care
Pros:
"SHE WAS SO KIND AND NICE through it all."
"She truly cared that I found the perfect apartment home because 'it was going to be my home for the next 18 months'."
"She listened carefully to our needs and helped us navigate through the complexities of leasing in a new building."
"Cathy even came and checked in on us after we moved in! Great experience!"
"She worked with my timeline and budget to help me settle on the perfect apartment."
"She took our calls even when she was home sick."
"She was so kind and answered all of our questions so quickly."
Cons:
"I am so happy with Bari Taub. Coming from Texas to a hotel in New York, I needed a place asap and Bari was a God send."