Denny's Reviews Summary

Service

Pros:

• "Saw elderly couple come in and was shown much kindness and respect."
• "the waitress was kind."
• "The manager even stopped by to ask us how our meal was."
• "No matter how late it is everyone is so nice. Thank you guys, you are appreciated!"
• "Waitress excellent professional & pleasant despite being very busy 👍 😀"
• "The awesome waitress I had came to my table with the food and immediately knew she forgot the onions for my eggs and she fixed it right away."
• "Our server Lauren was very attentive and friendly."

Cons:

• "The Waitresses and or Waiters are mediocre."
• "Service was pathetic. Had an African American girl named Tatiana M. Slow doesn’t cut it."
• "The worst waitress and service I ever got anywhere."
• "Waitress smelled like an ashtray. Everything we needed came out a little at a time."
• "The server was a little slow and kind of inattentive."
• "Wait staff was great. It took almost an hour for eggs, pancakes, and some chicken nuggets."
• "Waited 20 mins for silverware and just got up and got it on my own."

Food Quality

Pros:

• "It was great food."
• "The food was delicious and the portions were big."
• "Upgraded to cheddar bacon tots, with the ranch, they were the BOMB!"
• "Our food was delicious!"
• "The food that came back was just as bad! The sandwich was missing a slice of bread, as it literally only had bread on 1 side of the sandwich."
• "The eggs, bacon, and hashbrowns are always so good!"
• "Got the slamburger. The burger and the sunny and runny egg were cooked perfect."

Cons:

• "Every time I go to this Denny’s my order is always wrong."
• "The pancakes aren't fluffy. The bacon is nearly burnt and the eggs.... lets just say school lunch is better."
• "Completely disgusting."
• "Had no issues with the server at all she was a total sweetheart but unfortunately the food was poor how do you burn bacon to the point where it’s no longer edible."
• "The toast and French toast was ice cold."
• "Half the food was raw the other half was burnt."
• "The food was horrible. hash browns were cold and slimy, Grand slamwitch had burnt bread, runny egg, ham was turning brown."

Atmosphere

Pros:

• "The atmosphere is amazing."
• "Nice experience. Thank you Dennys. 😀"
• "Always had a great experience."
• "Very clean, which for me, after being in so many dirty places, is very important to me."
• "The atmosphere is good."
• "Atmosphere was warm and inviting, no smells or anything unpleasant."
• "Clean and comfortable."

Cons:

• "Disappointed. The floor was slippery as if it were covered in an oily residue."
• "Felt like a rip off and a rough place to go unless your a trucker or laborer"
• "This Denny's was really hard to get to because Google maps sent me into the parking lot behind the restaurant which offers no way to get there."
• "Aside from the dull yellow walls that make the place seem a bit dirty."
• "Restaurant is definitely old. Has that worn in grime to it."
• "Perfect for a nice date but perhaps not for families."
• "False advertisement- Beware."

Management

Pros:

• "Over the past year we've seen a marked improvement over the quality of the food and service at this Denny's in Scranton pennsylvania."
• "Manager was busy cleaning off tables, sweeping floors!"
• "The manager, I think his name is Tom is also extremely nice and accommodating."
• "Kuddos to Manager!"
• "Management must be doing something right, because it shows the employees actually enjoy their jobs & its a clean atmosphere."
• "Great place, clean, friendly service and outstanding management!"
• "Kind and friendly waitresses management seems to be on point at this restaurant."