Wendy's Reviews Summary

Service

Pros:

• "I did have friendly professional service and I got condiments and napkins."
• "We can't go in but the ladies at the windows were so polite, sweet and professional!"
• "Service was great and quick."
• "The staff gets the line moving quickly."
• "Fast service, polite cashiers."
• "Always good service."
• "The smile with acknowledging me as the customer makes me know that it's all about the customer's needs."

Cons:

• "on 10/3/22 around 6:00pm female employee at the drive thru window was rude and disrespectful."
• "The drive thru little girl was rude and very disrespectful."
• "Poor service absolutely poor service. The drive thru moved quicker than the line inside with just 2 people ahead of you."
• "The most horrible experience ever. The staff are disrespectful and hateful."
• "The night shift who works here is SLOW. Absolutely AWFUL customer service."
• "They messed up my order and gave me an attitude about it when I asked for them to correct it."
• "The cashier didn’t let me speak. I asked her a question and she ignored me."

Food Quality

Pros:

• "The food is always good."
• "The fries, chicken nuggets, and chicken sandwich I had was good, in my opinion. Taste was good, the temperature was good, and the texture was good too."
• "Food look good taste good thank you."
• "The food I recommend is the spicy chicken nuggets and the Wendy's French fries."
• "The honey butter milk biscuit is yummy."
• "The food at Wendy's is great."
• "The food comes out as fresh as it can be."

Cons:

• "I drove up to this Wendy's and got food poisoned on Friday night."
• "The boy's nuggets were mostly stale too... nah...This Bronx Wendy's is not my Brooklyn, Empire Blvd, Prospect Park Wendy's!"
• "Honestly their food is very low quality I got a chicken sandwich it was very small and bland."
• "The food is disgusting and they are very unorganized!!!!!!"
• "Ordered a $5 biggie bag. Sprite came with no ice. FIRST TIME I EVER HAD TO SPIT FOOD OUT THAT I ORDERED FROM A RESTAURANT."
• "I thought ordered frosticcino but tastes like watered down coffee."
• "Got what was supposed to be a burger but the thing was downright nasty, I couldn't finish the 1st bite."

Cleanliness & Atmosphere

Pros:

• "Just like any other normal Wendy’s. Clean, good service."
• "This particular location is modern, comfortable, clean and quick."
• "The restaurant is always clean."
• "Friendly employees and lots of tables inside so there's most likely going to be an empty seat for you to eat inside."
• "The seating area is cleaned very often and the staff are very nice."
• "Got my food delivered. It had a seal."
• "This Wendy's renovation was very well done! The employee Brittany that took my order was very pleasant."

Cons:

• "All the tabletops were DIRTY in the dining room area."
• "It also doesn’t help that this store stinks for some reason."
• "The entrance is 2 heavy doors, one after the other, with a small space in between, definitely Not handicap friendly!!!"
• "The restaurant was a complete disgusting mess. All the tables were dirty."
• "The tables also do not always get cleaned off in a timely manner."
• "It’s your standard fast food chain. The place isn’t the cleanest as it is near a high school and this place turns into a hangout spot once school lets out."
• "My order didn't have a spoon and my chilli bag that had nuggets in it was wet."

Order Accuracy & App Experience

Pros:

• "On the app, I really appreciate the option of adding or deleting condiments."
• "I ordered ahead with the app, for pickup, and it was a very quick experience."
• "Accepts Wendy's app coupons but no mobile ordering yet."
• "Drive thru microphone works extremely well, no issues with my order."