"The staff was outstanding. They provide a smile and good service."
"The staff let us stay there for hours without pushing us to leave."
"Steve our waiter was great!"
"Great service from attentive staff."
"Service was fantastic."
"Service was good and quick to refill the coffee."
"Staff is super friendly and attentive."
Cons:
"Service was a little lacking (I never got checked up on to see how the food was or if I needed more water)."
"The wife and I were placed in a booth by cash register and adjacent to the bar. Two waitresses, especially the blonde continued walking by not acknowledging our presence."
"Waitress forgot coffee, to ask about eggs, my well done order of bacon."
"Server disappeared at end and we never got asked how was meal."
"Waiting 15 minutes before someone even came to take our order."
"Are actual waiter wasn’t very kind."
"The staff seemed a bit rude and mostly focused on just getting people in and out as fast as possible."
Food Quality
Pros:
"Each dish emerges from the kitchen as a testament to culinary prowess, brimming with flavor and presented with an artful touch."
"We both got the ricotta lemon pancakes and loved them, and the coffee was delicious!"
"Great food, much better than usual diner fare."
"The food was well prepared and very tasty."
"Food and coffee were wonderful!"
"The food was really tasty and worth its price."
"The food is amazing here. Love the chiptole chicken hero with fries."
Cons:
"Don’t be deceived by the menu - actual food doesn’t even come close to the photos."
"Pastrami Ruben was good but had way too much fat on pastrami."
"The downfall is their coffee is not good..."
"The water had things floating in it."
"However the food was disappointing… nothing was crispy, not even toast."
"But, food was a little bland and service isn't very warm and fuzzy."
"There is human hair in the food."
Ambiance
Pros:
"The dining area with it's large booths looks great, you almost think you were in the 1950s."
"Quiet atmosphere, reasonable prices for NYC."
"Great old style diner next to Penn Station."
"Bright, open, clean dining room."
"Love the neon lights and ambiance inside."
"The atmosphere is fun."
"It has a great classic retro feel and the atmosphere from other eaters was everyone was having a good time."
Cons:
"Ambiance is ok,.. food is ok."
"It's a little challenging to eat here in cold weather given there's little space for coats, etc."
"Atmosphere was meh."
"However, the coffee was way too strong, and also, it took awhile to get refills."
"The decor is pretty cool."
"The spacious interior, adorned with retro charm, offers ample seating without the dread of a lengthy wait."
"Old and not maintained, dirty, and tasteless food."
Price
Pros:
"Moderately priced."
"Prices are reasonable for NYC."
"Very tasty food from a good range of options...all at a good price."
"Pretty inexpensive."
"The food is not only very good but also comes at an affordable price."
"Reasonable prices for NYC."
"Very reasonable price."
Cons:
"The downfall is their coffee is not good..."
"However, $16 (+ tax + tip) for a 2 eggs on sausages patties, and 2 potato pancakes is very very expensive."
"Whole meal was expensive for diner food ($100 for 4 meals) but it was also New York!"
"The food was okay, definitely too expensive for what you get even by Manhattan standards."
"They are on the expensive side in terms of diner prices."
"I immediately had to leave and go get other food after spending close to $90 for 2 adults and 1 child."