Crunch Fitness - North Brunswick Reviews Summary

Customer Service

Pros:

• "Great customer service!! He was very accommodating and helped me find a plan more fit to my needs."
• "Manager is always present. He really seems to care."
• "The staff and other members are super friendly and helpful."
• "I had the pleasure of Jaquelynn helping me out as I was looking to sign up and, let me say, she’s extremely helpful! She was very informative and very kind."
• "Had an issue with my membership after transferring from Crunch North Brunswick. I decided to come back and spoke with Pranshu, the asst. manager. Great customer service!!"
• "All of the staff have been friendly and are always willing to help."
• "The new manager is extremely friendly, knowledgeable and helpful in answering questions."

Cons:

• "Worst customer service! They only want your money even during the tough Covid period."
• "I was then advised to email the manager at this location for assistance, and I got no help from him."
• "The so-called fitness Manager is horribly rude, no way I'll sit to book personal training with him."
• "Staff really isn't going to help you, at all."
• "Very rude and terrible customer service."
• "The one staff member I spoke to and specifically the manager (Kevin Shah) are really unhelpful, lie and speak to you in a very condescending way."
• "The managers as well as staff are extremely rude."

Cleanliness

Pros:

• "Gym is always kept clean and organized."
• "Everything is well-maintained and clean."
• "The facility is clean and pretty well maintained."
• "Very clean at all times and friendly staff."
• "Having been to multiple gyms and having worked in several of them, this gym is well maintained and clean every time I go to work out."
• "Over the past few months this gym has made so many changes for the better. The place has never been so clean."
• "Seems to be clean 99% of the time."

Cons:

• "This gym is very poorly kept and VERY DIRTY."
• "Wish it was a cleaner facility and the equipment didn't take so long to repair."
• "This gym is filthy. It's so uncomfortable working out there."
• "The gym is very dirty, they never clean the equipment neither the floor, the bathroom always disgusting."
• "This gym is so nasty. It is absolutely the dirtiest gym I have ever gone to."
• "Dirty gym, doesn’t even have sanitizing wipes after 3 years of requesting."
• "Most other crunch gyms are well maintained, but this one is straight up nasty."

Equipment and Facilities

Pros:

• "This is a great gym with a vast variety of equipment and outstanding staff members."
• "Colin, my trainer, was incredibly knowledgeable and patient."
• "Personal Trainers are actually professionals and will help you out more than you can imagine to reach your goals!!"
• "The personal trainers are very friendly, motivating and enthusiastic!"
• "This gym has a good selection of equipment etc."
• "Equipment is well maintained."
• "Great gym. All brand new equipment."

Cons:

• "Id give 5 stars but god NO ONE will be putting up their plates for bench and mess."
• "The equipment is outdated and worn; the place looks disorganised like someone threw a bunch of old gym equipment into a warehouse."
• "multiple treadmills with issues. multiple machines with bent weight stack pins and seat pins."
• "Needs less broken cardio machines and more power lifting platforms."
• "Assisted dip/pullup is often not functioning... sparks to the number of members vs equipment."
• "Nothing works in the gym. Weights are left everywhere. Every equipment has sticky leftover sweat."
• "The machines are always broken!"