URGE FITNESS Ewing NJ Reviews Summary

Contract and Cancellation Policy

Pros:

• "Management is honest with you about your contract and make it 100% clear to you what you’re signing."
• "OMG friendly courteous staff, and yes they explain everything clearly."
• "The fact that I pay only $30 per month and can do aerial yoga, kick boxing, zumba, all included is wonderful."
• "Weight loss challenges (lose 20 in 2020), short term or 12 month agreements are offered with super simple cancel procedures."
• "Urge's cancellation policy, which I personally had no trouble using and for which I fully understood the terms, is seemingly designed to extort money from people who are no longer using the gym."
• "The cancellation process was supper easy not sure why people complain or give this gym a bad rep when it comes to terminating your membership."
• "All contracts and payments explained to me and printed for me to take home."

Cons:

• "They charge my account repeatedly, total of 280 dollars."
• "If you do not give them a 60 day notice before your membership is up, they will automatically roll your contract over to a month to month and continue to take payments."
• "buyer beware if you are cancelling the membership. They want notification 60 days in advance or they bill you."
• "Worst gym ever! Even though they tell you that you can cancel at anytime, they won't let you out of your contract and have a hidden clause that charges you month to month after your contract expires."
• "THEY WILL CHARGE YOU EIGHT MONTHS WORTH OF DUES TO ‘CANCEL’ YOUR MEMBERSHIP."
• "You buy one year membership and you have to cancel 60 days before your last day."
• "Cancellations are almost impossible and they find a way to keep the charges coming for a while even after you try to cancel."

Staff and Customer Service

Pros:

• "Amazing gym with great staff and equipment."
• "Amanda at the front desk is the best (no offense guys)."
• "Front desk manager, Erika, is super helpful, friendly, and knowledgeable of the gym and the various machines available."
• "Matt is the GM & he is extremely helpful and quickly responds to questions and suggestions."
• "Wayne was extremely friendly and helpful!"
• "Mike P. Always has a smile on his face and makes me feel more than welcome."
• "The front desk greets you as if you were a family member, and are very helpful."

Cons:

• "I was nearly LAUGHED AT by the dude on the phone."
• "The staff is a rude, immature, nasty little clique."
• "They call their negative reviewers cry babies over their scummy business practices."
• "The Manager was not helpful and rude."
• "Their machines are old and it smells like mold not to mention the energy in this gym smells horrible I can’t stand it there."
• "Management is also very rude as evident by their petty comments in these reviews."
• "The person at the counter immediately responded to my inquiry with hostility."

Facility and Equipment

Pros:

• "This is a very clean facility with state of the art training equipment."
• "The facility is nice and the equipment is well maintained."
• "The facility has a lot of new, well-maintained weight machines and a good variety of equipment to choose from."
• "the Urge fitness gym looks very inviting, clean, great updated equipment."
• "The facility is clean, the trainers are professional, knowledgeable, and kind, and the staff are always nice."
• "The gym is super clean, offers a variety of programs that are taught by highly trained staff."
• "The facility and the equipment was very nice. (not to mention clean and well kept)"

Cons:

• "Equipment and lockers are not maintained and equipment is outdated."
• "Amenities and equipments are mediocre at best."
• "Mediocre equipment and cancellation policy makes you jump through hoops."
• "Their machines are old and it smells like mold not to mention the energy in this gym smells horrible I can’t stand it there."
• "Bathrooms/showers are a bit run down."
• "You walk in and immediately get a face full of stale sweat I know it’s a normal thing but it doesn’t smell like other gyms it’s like the smell got stuck in the bamboo trees."
• "Small overcrowded gym that benefits from being the only gym in the area."