LA Fitness Reviews Summary

Management and Staff

Pros:

• "Since Malik took over he does everything he can to keep it in shape and running."
• "Yousef Abuzahrieh at LA Fitness on Richmond Avenue... his commitment to providing excellent service truly stood out."
• "Joe, who manages personal training, is always on top of any broken equipment I bring to his attention."
• "Malik is really nice and helped me out because I was feeling really down and he made me feel very comfortable."
• "Christian was extremely helpful in getting my father a plan that fit his needs for the lowest price possible."
• "The gym staff here are very helpful and highly attentive."
• "Darren, the general manager, is also very welcoming."

Cons:

• "Staff doesn’t do their job."
• "Manager has a very bad attitude and not very accommodating."
• "The staff, minus 1 or two personal trainers, are all miserable and don't want to be there."
• "The front desk staff is always, ALWAYS rude."
• "Staff not very attentive."
• "Workers and management clearly don't care."
• "Majority of the staff is unprofessional and it’s nearly impossible to speak to anyone that’s in charge of memberships."

Cleanliness and Maintenance

Pros:

• "They also keep the gym really clean and it’s pleasant to use their equipment and be in a gym that’s well looked after."
• "It’s clean and has lots of machines and you never have to wait."
• "The locker room and bathroom was clean."
• "Super Clean there’s always about 2 people on the floor cleaning most of the time."
• "The gym is always kept clean and has all the equipment I need to complete a variety of workouts."
• "The shower, sauna, and locker area are always clean."
• "The pool is nice and place is usually clean."

Cons:

• "DIRTY!!! in the group training room, there is hair on the floor, dirt from sneakers, and even a candy wrapper has been stupidly lying around for 2 weeks."
• "The place is filthy."
• "Locker room and bathroom are gross."
• "Very dirty facility!"
• "The cleanliness of the gym also 0 star. There no napkin and cleaning supplies for members, not even a single sanitizing station."
• "The men’s & women’s showers are filthy with Mold, Hair & Dirt."
• "This gym is very dirty."

Equipment and Facilities

Pros:

• "Most of the benches and racks are good."
• "Best gym on the island hands down!"
• "They have everything you need for an efficient workout."
• "Gym itself is super clean with a variety of machines."
• "The equipment selection is exactly what I need to have efficient workouts."
• "This place is huge with so many stations/equipment with great amenities!"
• "They have a pool, hot tub and sauna."

Cons:

• "The gym itself is old and needs major remodeling and machine replacements."
• "Entire place is garbage doesn’t have any stair master all of them broken for the past 6 months."
• "Out of 23 treadmills, 17 have been busted for almost a year."
• "Countless machines are broken and have been for months."
• "Broken machines that will stay unusable for months."
• "All the elliptical equipment is broken, belts worn out on treadmills, pins missing on weight machines all has been more than a year."
• "Every single machine doesn’t have a pin."