"Manny or Owais, 2 of the most friendly and kind individuals you’ll ever meet."
"Everyone talks to you like they’ve known you for years...That really contributes to my motivation and makes me feel part of a team."
"The team here is always willing to help, and they work hard to make sure the gym is maintained."
"Great opening day, I was thrilled to see so much enthusiasm and energy from the staff."
"The staff is always pleasant and helpful; if you workout late at night you’ll surely run into Marco at the front desk."
"Kevin and Brandon are very accommodating, and very helpful with any requests or concerns."
"The staff has been very friendly and helpful."
Cons:
"When I texted the employee about my experience he never even responded!"
"Their billing process and how UFC gyms operate internally is an absolute joke and extreme nightmare for consumers."
"There’s no customer service number for clients reach out to and there is an extremely fractured communication system internally at this location."
"To all the others, I almost feel like I am the employee, saying 'hello good morning', 'goodbye have a good day' and being ignored by the front desk."
"I really tried to avoid posting this by calling the gym and trying to talk to someone in person but by the intentional lack of response they don't care about my issue or even attempting to solve it."
"The so-called 'manager', Maria, is never available and continually avoids helping in membership related questions."
"No one ever knows anything and there is never a manager to be found."
Cleanliness & Maintenance
Pros:
"Cleanliness is the most important thing for a good customer satisfaction and so far they are doing a good job!"
"The environment is super clean and consistently maintained."
"The gym is now very clean and organized, and customer service has also significantly improved."
"The cleaning crew is now a permanent fixture and doing a good job."
"There are now cleaning wipes located throughout the gym with trash cans underneath which makes more sense than the sprays."
"Over the last week or two I have seen a significant change in friendliness and cleanliness of the gym."
"Standardly clean and kept up with."
Cons:
"They focused more on the amenities of the massages and all the extras but not on the specifics: towels, clean bathroom, clean windows, no answers when questions are asked."
"Sauna was dirty looking, especially the glass door...looked like it has never been cleaned."
"Disgusting Bathroom. true the gym is big and variety of equipment but the cleanses of the gym is very poor."
"Dirtiest Gym I’ve been to in 20+ years. Dust balls the size of tumbleweed on a daily basis, and bathrooms constantly covered in urine and paper products."
"Dry Sauna smells TERRIBLE and it’s Tuesday, the day they are SUPPOSED to clean it in the morning and was clearly not cleaned."
"The floors, bathrooms and garbage areas are filthy."
"Horrible showers and bathrooms (no soap in showers, horrible smell all over locker room area."
Facilities & Equipment
Pros:
"Good machines, dumbbells, and squat racks, with a large turf area as well."
"There is a wide variety of brand new equipment and plenty of space."
"The private coaching they offer has helped me so much with my style of grappling."
"It's a big and beautiful gym."
"They also have a recovery section that makes you feel like you never had a ache in your life!"
"The layout of this gym is great and there are a lot of cool pieces of equipment."
"Great classes for whatever you may be interested in and great recovery program including cryotherapy."
Cons:
"Was initially told it would be 24/7 but it isn’t."
"MANY of the cardio machines are completely broken and don’t ever get fixed."
"No pool, no towel service, nothing!"
"It’s formerly 24 hour fitness and they have nothing to show that they are better."
"Pool, sauna, jacuzzi, is closed for more than three months."
"Strength Machines are OLD and regularly break and take weeks to get repaired."
"Every other day a machine, sauna, pool whirlpool is broken for days."
Management & Operations
Pros:
"The effort and focus they've put into making this gym a fantastic facility is truly commendable."
"Great gym from Basil to Perry and Todd I am happy to be a member."
"Dan is a great manager he is very helpful and is always very polite."
"Peri the manager has always gone out of her way to help me whenever I needed anything."
"Nelson was always available and called me every single time he had an update and did a phenomenal job at maintaining communication."
"Tony was so welcoming & was able to make the process to sign up for the gym so easy & worth it."
"Manny was quick to get me in before specials ended and helped me find a membership that best fit my needs."
Cons:
"This gym promised a lot and delivered very little."
"Lots of overpromise and hype during the pre-opening enrollment regarding amenities etc."
"Management is absolutely horrible…. I canceled January of 2024 and got billed for February and March!!!"
"Place is trash,and there is NO MANAGEMENT, NONE."
"I was lied too. I enrolled my kids and I during the presale before opening it up. They promised me a monthly discount for each of us for having a referring a friend... Now I’m really disappointed and fed up dancing around with management with no resolution."
"This place is incredibly disorganized, undertrained, rude & a SCAM."
"The management here is TRASH and staff passes on issues on to anyone but themselves."