"She's very knowledgeable and creates personal workouts for each individual."
"Best on the East Coast!!! Been to their fitness centers in Maryland, Virginia New York and Jersey and Nanuet is by far the cleanest with great and friendly staff and well kept."
"The rest of front desk staff are great such Gio, and Cheyenne, Brandon, and George they all are knowledgeable, kind, and are hardworking."
"The manager Augustus was very helpful when I was signing up.. answered my questions and made me feel Comfortable."
"The girl at the front desk Franchesca was very knowledgeable and was able to help me sign up for a year membership."
"Been a member since 2015. Staff is great and has the most to offer for the money in the area."
"She is an amazing trainer."
Cons:
"Tried to freeze my membership for three months... Service in this club is bad to say the least and horrible on a bad day."
"None of the staff monitors the member's use of masks."
"The customer service at 24 hour fitness is way below average to say the least."
"Really bad gym, they dont fix broken equipment, they dont sweep dust off basketball court, pool closes early, overcrowding, people just sitting on machines."
"The staff doesn’t replace the weights or put them back where they belong. It’s scattered everywhere!"
"Typical corporate gym where no one seems to care about the customer."
"The managers are both extremely rude, obnoxious, clueless, and lazy."
Cleanliness and Maintenance
Pros:
"This gym used to be very filthy (as others have mentioned) but after multiple complaints, they’ve finally hired several cleaners who go around and wipe down the areas (machines, floor, etc.) quite frequently."
"The basketball court is clean... Sauna, pool and steam room are clean."
"Not only are the facilities well cleaned and maintained, but the classes are convenient and approachable."
"Very clean place, first walking in the air smelled clean, and perfect temperature, very nice staff."
"The place looks clean and saw workers consistently cleaning which is great."
"The bathroom (at least the women’s) is MUCH cleaner than it was 2 weeks ago."
"Since covid, Management has really made an effort to keep the facilities clean."
Cons:
"Some of the equipment was sticky."
"Bathrooms are always filthy."
"The gym is just filthy and unorganized."
"Old paper towels on the ground, people’s drinks on the floor, weights everywhere they don’t belong."
"Everything about it is dirty, lockers rooms, any and all stations, most treadmills never work."
"The gym overall is just filthy."
"The condition of the bathrooms and locker rooms is consistently poor, often being unclean and odorous."
Equipment and Facilities
Pros:
"The newer treadmills are less wobbly and have fans, which is nice."
"Equipment is functional."
"They finally invested in some much needed squat racks and Olympic bumper plates."
"The gym has many different thing from pool, to sauna, to Zumba and cycling besides the normal stuff already."
"It has a nice jacuzzi and large swimming pool."
"The gym has a ton of free weights, cardio machines, leveled benches, and some decent cable machines – literally, everything you need for a great workout."
"Of course it has most equipments to do your workouts."
Cons:
"Cardio equipment is outdated. Need more upscale gyms in the area."
"Equipment is constantly broken."
"Every single thing in this gym is broken from the treadmills, stationary bikes, ellipticals, stair master and lifting equipment."
"The basketball courts are frequently covered in dust and dirt, making them slippery and unsafe."
"You’ll always see 3-4 treadmills out of order, half of the screen display wrecked and some broken stair master lying in a corner."
"There’s always an assortment of broken treadmills and there’s always someone’s trash and old paper towels stuffed into the cup holders."