"The staff are very professional and ready to assist you at any moment..."
"Convenient location. Staffs are friendly and attentive."
"The staff are always friendly though and there's never a wait for beds."
"The staff is always friendly and helpful."
"I had a great experience with a front desk staff member yesterday morning, he helped me with my login and getting set up on the app for scanning myself in."
"Kudos to the management. You are clearly doing a good job & have a great staff."
"The staff is super friendly and helpful."
Cons:
"They didn’t provide me with any customer service, professional assistance."
"staff are rude and unprofessional."
"Untrained staff, badly mannered supervisor. They don't know how to cancel a membership."
"Today 10-28-23 was my first day the attendant today was rude not helpful at all."
"Once again I was attacked by very rude staff members after I politely tried asking a few questions."
"I've witnessed the girls at the front desk being very rude to customers with innocent questions."
"Biggest issue as of late is this ONE staff member I have to bite my tongue with every single time I come in."
Cleanliness and Maintenance
Pros:
"The gym and bathrooms are always clean."
"The gym itself, including the bathroom and showers are clean."
"Also, the facilities are always well-kept and clean, no complaints whatsoever."
"Super clean, professional staff, new equipment, restrooms & locker areas are clean."
"I was really impressed how clean & well kept the gym is."
Cons:
"Locker room and showers are absolutely disgusting though. Half the sinks are full of hair and the showers are full of mold."
"The treadmills were dirty."
"All the equipment is not updated or clean."
"The equipment is dirty and water bottle holders are packed with dust and grime."
"Bathroom was gross, dust bunnies everywhere under equipment."
"The tanning beds are never cleaned. And machines look gross often have grime on them which only means a lack of even weekly deep cleaning."
"The first thing I would like to note is that it was not very clean in the hall."
Facilities and Equipment
Pros:
"It's just your basic gym with the machines that you need, the weights that you want and enough stretching space for anyone."
"There are a lot of different machines to work various parts of the body."
"All the same equipment I need and more affordable."
"The peck deck/ rear delt machines accommodate enough weight for me."
"The facility is always clean, and you can always get the type of cardio machine that you want."
"For $10 a month, what can you expect. They have enough of everything to get a workout in."
"This is my new gym. It's really clean, the people are friendly, all the machines work, there's a lot of machines."
Cons:
"Some equipment looks worn out."
"Some dumbbells in 90, 95, and 100lbs and above would be a welcome addition for single arm rows."
"The second day I went in to workout a rack of weights was missing and has been no where to be found for over two weeks."
"Limited machines and crowded during peak hours."
"The machines break often and it takes an average of 4 weeks to get them fix!!!!!"
"This Planet Fitness location is not my favorite. There is a funny smell. The weights are crammed into a small area."
"All the bench presses are bad and broken wasting my money here don’t ever come on this franchise."
Value and Policies
Pros:
"Very economical, basic gym. Costs about $12.50 a month when you average in the annual fee."
"Their massage chairs are unparalleled."
"The fact that you went back to 24 hours is beyond amazing... You can take my money for life."
"Great staff very welcoming and nice, let u try it out for free and almost sold us."
"Planet Fitness has truly exceeded my expectations as a fitness destination."
"Honestly - a good facility without costing fortune. Staff is friendly and the facility is clean."
"Most planet fitnesses have an undertone of judgement despite being a 'judgement free zone'. This one genuinely lives up to that."
Cons:
"They claim to be 24/7 but they close at 9pm on Friday and at 7pm on Saturday and Sunday."
"They easily lost 3 customers due to really low costume service."
"These people will say few thing while joining the club and they change those words after buying the membership."
"Ridiculous. I really enjoy the gym when its not packed but every time I go they say there is a problem with my billing so I cant go in when theres nothing wrong with my card."
"They lure you in with that low monthly cost, but make it as difficult as possible to cancel."
"This brand really doesn’t care about helping people get healthier they are just all about $$$."
"I cannot express enough disgust with Planet Fitness in general."