"Amazing collection of materials and so well organized."
"Absolutely incredible. The displays are SO creative and informative, and there is something for everyone there."
"The museum is so well curated - every moment of the experience is considered, the artifacts and costumes are amazing."
"Every display was well thought out, beautiful, interesting, and engaging."
"The exhibits are incredible from West Side Story, Rent, Company, Hello Dolly and well as the writers and composers."
"The museum has gathered a good assortment of items from historic broadway and even makes sure to include exhibits on the stage crew and others who made it an iconic piece of culture."
Cons:
"I left feeling disappointed and unsatisfied."
"A missed opportunity, organizing the exhibits by time- would have been so much more interesting to see them organized by the 'path to broadway'."
"More of an instagram photo op than a museum with rooms dedicated only to selfies/pics for social media."
"It’s a little boring reading all of the text explanation when you have such beautiful costumes and installation in front of you."
"More textbook than songbook."
"The set pieces have little emotional resonance."
"However, it is a very reading intensive attraction."
Staff and Service
Pros:
"The staff being so friendly and knowledgeable."
"The staff is wonderful and knowledgeable."
"The staff were friendly and even took pictures for us."
"The staff are super knowledgeable, so kind, and fun."
"The staff made it the ultimate experience."
"The docents were such fun- personable and well informed, with lots of interesting trivia."
"Oh, and the staff members are very friendly and knowledgeable!"
Cons:
"Also the staff kept making me feel they just want me out of there."
"The staff were very disorganized and largely unhelpful."
"The air conditioning was not working and they failed to tell us before we bought our tickets."
"The frustrations over a 30+ min period to enter soured the entire tour."
"Biggest concern was the first few rooms had photos and quotes about minstrelsy and blackface with very little context."
"There is NO REASON to have a full room dedicated to the musical 'Six'!"
"Not worth the price of admission."
Accessibility and Facilities
Pros:
"There are displays in the staircases so be prepared to walk down them. Although they do have an elevator."
"They are more than happy to help you with elevator access and are always sure it doesn't interfere with your experience."
"Elevators are available."
"The museum is well laid out and even has free lockers you can store your things in."
"They have a free locker system for coat check that is big enough for a day backpack."
"Free lockers are really easy to figure out for coats/bags."
"They have an elevator and the staff are happy to assist you should you need it."
Cons:
"The bathroom was down a flight of stairs. I don't walk stairs!"
"There are stairs that lead you down through the museum, so if you have mobility issues, you will miss some of the continuity of the exhibits."
"There’s only a few spots with benches but not a lot of seating so if you need to rest often, sit when you see a bench!"
"My only concern was that the restrooms are both labeled gender neutral--even though one has urinals."
"Your tour begins with a 2-flight stair climb (an elevator is available but hidden to discourage unescorted use)."
"The elevator we rode was very narrow and would not be accessible for some mobility aids."
"Rather nice memorabilia in confusing multi floor maze."