Museum of Broadway Reviews Summary

Category: Museum New York

Address: 145 W 45th St, New York, NY 10036, USA

Rating: 4.7
based on 231 reviews.

Exhibits and Organization

Pros:

  • "So many amazing exhibits."
  • "Amazing collection of materials and so well organized."
  • "Absolutely incredible. The displays are SO creative and informative, and there is something for everyone there."
  • "The museum is so well curated - every moment of the experience is considered, the artifacts and costumes are amazing."
  • "Every display was well thought out, beautiful, interesting, and engaging."
  • "The exhibits are incredible from West Side Story, Rent, Company, Hello Dolly and well as the writers and composers."
  • "The museum has gathered a good assortment of items from historic broadway and even makes sure to include exhibits on the stage crew and others who made it an iconic piece of culture."

Cons:

  • "I left feeling disappointed and unsatisfied."
  • "A missed opportunity, organizing the exhibits by time- would have been so much more interesting to see them organized by the 'path to broadway'."
  • "More of an instagram photo op than a museum with rooms dedicated only to selfies/pics for social media."
  • "It’s a little boring reading all of the text explanation when you have such beautiful costumes and installation in front of you."
  • "More textbook than songbook."
  • "The set pieces have little emotional resonance."
  • "However, it is a very reading intensive attraction."

Staff and Service

Pros:

  • "The staff being so friendly and knowledgeable."
  • "The staff is wonderful and knowledgeable."
  • "The staff were friendly and even took pictures for us."
  • "The staff are super knowledgeable, so kind, and fun."
  • "The staff made it the ultimate experience."
  • "The docents were such fun- personable and well informed, with lots of interesting trivia."
  • "Oh, and the staff members are very friendly and knowledgeable!"

Cons:

  • "Also the staff kept making me feel they just want me out of there."
  • "The staff were very disorganized and largely unhelpful."
  • "The air conditioning was not working and they failed to tell us before we bought our tickets."
  • "The frustrations over a 30+ min period to enter soured the entire tour."
  • "Biggest concern was the first few rooms had photos and quotes about minstrelsy and blackface with very little context."
  • "There is NO REASON to have a full room dedicated to the musical 'Six'!"
  • "Not worth the price of admission."

Accessibility and Facilities

Pros:

  • "There are displays in the staircases so be prepared to walk down them. Although they do have an elevator."
  • "They are more than happy to help you with elevator access and are always sure it doesn't interfere with your experience."
  • "Elevators are available."
  • "The museum is well laid out and even has free lockers you can store your things in."
  • "They have a free locker system for coat check that is big enough for a day backpack."
  • "Free lockers are really easy to figure out for coats/bags."
  • "They have an elevator and the staff are happy to assist you should you need it."

Cons:

  • "The bathroom was down a flight of stairs. I don't walk stairs!"
  • "There are stairs that lead you down through the museum, so if you have mobility issues, you will miss some of the continuity of the exhibits."
  • "There’s only a few spots with benches but not a lot of seating so if you need to rest often, sit when you see a bench!"
  • "My only concern was that the restrooms are both labeled gender neutral--even though one has urinals."
  • "Your tour begins with a 2-flight stair climb (an elevator is available but hidden to discourage unescorted use)."
  • "The elevator we rode was very narrow and would not be accessible for some mobility aids."
  • "Rather nice memorabilia in confusing multi floor maze."

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