"The manager Malachi was super helpful and accommodating the entire time."
"The staff are amazing, helpful and accommodating and will go above and beyond for visitors."
"The staff was super nice and helpful, explained everything when we didn’t know how it worked and kindly offered to take pictures of us."
"Special shout out to Malachi and J(amal). They were super kind, fun and knowledgeable."
"The staff is very friendly and helpful."
"The staff was really friendly and helpful. They were excellent."
"The staff was so nice and kind."
Cons:
"We walked into an empty lobby and then was greeted with cursing and rude words."
"When we needed some assistance or some explaining of the exhibits it was hard to flag a staff member."
"The customer service is horrible."
"The girl at the front of the desk was very rude with the worst attitude ever, treated us like we weren't welcome there."
"And the other employee was being rude telling us to move out of the way."
"Just literally got kicked out of this place in a very rude manner by the floor and by the front desk staff."
"The entire place is dirty and staff seem like they don’t care either."
Value for Money
Pros:
"This was a quick but affordable experience."
"It’s worth going to the museum. Great experience."
"Highly recommend this museum. Visited with 10 and 12 year old kids. They had blast."
"We love they offer a family package special for admission."
"One of the cheaper options for museums so give that a try!"
"Price is very reasonable."
"Also the price is reasonable."
Cons:
"Social media hypes these places up and they are trash! Should be no more than $5 per person."
"Obscenely overpriced for what it is."
"Honestly, they just raised the ticket prices because they’re about to undergo renovations, so do not buy tickets now."
"It's terribly overpriced for what you get and the experience was horrible."
"Please do not go here. You pay like thirty dollars per person for disappointment."
"Super overpriced, from entrance fee to the gift shop."
"Super pricey even for Manhattan. This place is certainly a tourist trap."
Experience and Exhibits
Pros:
"We had such a great time."
"The Museum of Illusions NYC is a great destination for families, tourists, and anyone who enjoys interactive and immersive experiences."
"The exhibits range between cute and mind blowing!"
"This was such a fun date for my wife and I, but would be really good for a first date to break the ice."
"The illusions were pretty awesome to look at and interact with."
"Very fun for the whole family! We loved the dinner plate trick and the infinity room!"
"The museum also offered a variety of optical illusions that were not only visually captivating but also sparked fascinating conversations among visitors."
Cons:
"Packed (how, when entry is timed?), cramped, stifling, and poorly designed."
"Some exhibits had feeling pieces of the wall coming off and the lettering was removed from some."
"The space is super small to properly enjoy."
"The museum was fun, but it was small and extremely crowded, there were only a few optical illusion rooms and some of installations felt worn."
"It’s quite a bit outdated and much less to see than I expected."
"This is not a museum. You have exactly 1 hour to see all of the illusions."
"Not impressed. Some of the illusions are cool but nothing earth shattering."