Black Iron Burger Theater District Reviews Summary
Category: Hamburger restaurant New York
Address: 250 W 54th St, New York, NY 10019, USA
Phone: +12124471106
Rating: 4.6
based on 138 reviews.
Food Quality
Pros:
"To say that this burger was perfect would be a grave understatement, indeed an obstreperous insult to its absolute glory."
"No question...the best burger I've ever had!"
"Burgers are on par with Shake Shack and Five Guys."
"One of the best hamburgers I have ever eaten (their signature burger)!!"
"The burgers were some of the best we have ever had."
"The BEST fish sandwich I’ve ever eaten."
"The mushroom truffle burger was genius and one of the best I’ve ever had."
Cons:
"Food wasn't as expected at all."
"Music is BLARING! Dry overpriced burgers."
"Burgers are ok, nothing special! Actually the patties seem store bought."
"The wings were served differently from what I remembered. It came with the sauce on the side while I was expecting it to be tossed."
"The fries on the other hand were just ok they only came with their seasoning and green onions and not the additional toppings that the menu says."
"Feel more like fast food than gourmet burgers."
"Fries were a little soggy."
Service
Pros:
"Franklin was our server and was very informative and professional while still making us laugh the whole evening!"
"The servers were fantastic and everyone seemed so nice in the restaurant."
"The staff was great and really took care of us. Great drinks and food and a fun atmosphere."
"Service by Anthony was friendly, fast, and efficient."
"The service is excellent - very friendly and prompt."
"The staff were awesome and even with the place packed busy, food was delivered timely and we felt like we were the only ones there."
"Great service (Celeste served my family)."
Cons:
"This is not the behavior that I expect from a manager of a food service establishment such as this one."
"After about 30 mins of watching other people get served, I inquired about when my food (thai Chilli wings) would arrive."
"Ann and Pablo were extremely rude, unprofessional, antagonistic and unapologetic even though they had made a mistake."
"It took a while to be approached by the bartender however, it was busy so I didn't mind."
"They did get busy when I was waiting to close out to go to my show and they neglected me a tiny bit."
"I really wish I could write a more positive review because my burger was great, but the service was horrendous."
"It took 25 minutes to get two cokes delivered and about 40 minutes for two burgers + fries."
Atmosphere
Pros:
"Vibe is immaculate too."
"The atmosphere was laid back, cool, calm, and collective."
"You can't GET service like that in NYC - or just about anywhere for that matter!"
"The ambience is very nice, modern, and clean."
"Not too loud, class tunes on the speakers, and locals there for the football made the evening perfect!"
"The atmosphere was fun, comfortable and inviting!!"
"Such a great vibe / perfect for chilling but ironically still very lively."
Cons:
"It’s a Monday night, why was everything so chaotic?"
"Was just very loud and I’m an introvert."
"The customer service was wonderful the atmosphere is okay, was just very loud and I’m an introvert."
"Location is flooded with tourists and the bar itself is a typical sports bar without much character though."
"Not much an atmosphere like a sport bar with big TVs."
"My only complaint is that music is way too loud in this location, you can’t hear the person in front of you."
"Nice place but burgers were pretty small ...definitively not a good value...and food came out fast but the server was lame never asked we needed another drink and was never around."