Black Iron Burger Theater District Reviews Summary

Category: Hamburger restaurant New York

Address: 250 W 54th St, New York, NY 10019, USA

Phone: +12124471106

Rating: 4.6
based on 138 reviews.

Food Quality

Pros:

  • "To say that this burger was perfect would be a grave understatement, indeed an obstreperous insult to its absolute glory."
  • "No question...the best burger I've ever had!"
  • "Burgers are on par with Shake Shack and Five Guys."
  • "One of the best hamburgers I have ever eaten (their signature burger)!!"
  • "The burgers were some of the best we have ever had."
  • "The BEST fish sandwich I’ve ever eaten."
  • "The mushroom truffle burger was genius and one of the best I’ve ever had."

Cons:

  • "Food wasn't as expected at all."
  • "Music is BLARING! Dry overpriced burgers."
  • "Burgers are ok, nothing special! Actually the patties seem store bought."
  • "The wings were served differently from what I remembered. It came with the sauce on the side while I was expecting it to be tossed."
  • "The fries on the other hand were just ok they only came with their seasoning and green onions and not the additional toppings that the menu says."
  • "Feel more like fast food than gourmet burgers."
  • "Fries were a little soggy."

Service

Pros:

  • "Franklin was our server and was very informative and professional while still making us laugh the whole evening!"
  • "The servers were fantastic and everyone seemed so nice in the restaurant."
  • "The staff was great and really took care of us. Great drinks and food and a fun atmosphere."
  • "Service by Anthony was friendly, fast, and efficient."
  • "The service is excellent - very friendly and prompt."
  • "The staff were awesome and even with the place packed busy, food was delivered timely and we felt like we were the only ones there."
  • "Great service (Celeste served my family)."

Cons:

  • "This is not the behavior that I expect from a manager of a food service establishment such as this one."
  • "After about 30 mins of watching other people get served, I inquired about when my food (thai Chilli wings) would arrive."
  • "Ann and Pablo were extremely rude, unprofessional, antagonistic and unapologetic even though they had made a mistake."
  • "It took a while to be approached by the bartender however, it was busy so I didn't mind."
  • "They did get busy when I was waiting to close out to go to my show and they neglected me a tiny bit."
  • "I really wish I could write a more positive review because my burger was great, but the service was horrendous."
  • "It took 25 minutes to get two cokes delivered and about 40 minutes for two burgers + fries."

Atmosphere

Pros:

  • "Vibe is immaculate too."
  • "The atmosphere was laid back, cool, calm, and collective."
  • "You can't GET service like that in NYC - or just about anywhere for that matter!"
  • "The ambience is very nice, modern, and clean."
  • "Not too loud, class tunes on the speakers, and locals there for the football made the evening perfect!"
  • "The atmosphere was fun, comfortable and inviting!!"
  • "Such a great vibe / perfect for chilling but ironically still very lively."

Cons:

  • "It’s a Monday night, why was everything so chaotic?"
  • "Was just very loud and I’m an introvert."
  • "The customer service was wonderful the atmosphere is okay, was just very loud and I’m an introvert."
  • "Location is flooded with tourists and the bar itself is a typical sports bar without much character though."
  • "Not much an atmosphere like a sport bar with big TVs."
  • "My only complaint is that music is way too loud in this location, you can’t hear the person in front of you."
  • "Nice place but burgers were pretty small ...definitively not a good value...and food came out fast but the server was lame never asked we needed another drink and was never around."

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