"Theres a guy working there right now that's answering the phones, he is extremely proactive and polite and such a hardworker."
"Came in last night from work and store was clean, fast service, very engaging workers."
"She provided exceptional service. You should be proud to have her represent Chipotle."
"Everyone was so nice and helpful since we had never been there before especially Iris, she was one of the managers there and she was on point!"
"the staff to be really friendly... they always are quick with my order."
"The workers are very friendly and super quick."
"The employees here are very courteous and helping."
Cons:
"Service was atrocious, restaurant was filthy… but what amazed me was that the food was worse."
"The employees are rude too !!"
"Cashiers have attitudes and no respect."
"The customer service was awful, there was a lady and she had an attitude while ringing me up and talking to me."
"I've had the same female worker twice and she always has an unpleasant attitude and is not very accommodating."
"Customer service sucks. Some of these employees need to work on treating customers with concerns much better."
"the workers look at me like I'm being a nuisance."
Food Quality
Pros:
"The food is always fresh and reasonably priced."
"It's Chipotle I ate the entire bowl. Done gone!"
"The food is consistently good. I know for around $10 I'll get a good size meal."
"Food is well proportioned and at good temperature."
"The food was very good as usual."
"The chicken actually has flavor and a nice kick to it."
"The food was freshly cooked and the amount was just right."
Cons:
"The food that was on display could’ve been more fresh."
"Dipping thermometer in pork then into the beef and chicken made me leave the place without service."
"The pico de gallo didn’t look too appetizing, neither did the beans."
"They gave a very small portion of food it was unreal...I'm spending almost $12 for 1 spoon of rice...very little meat."
"The food had no taste and the chips was stale."
"The food looked gross and like it was sitting out all day."
"The chicken, and rice was very very salty."
Cleanliness
Pros:
"This location was clean and the process was easy, and I was in and out."
"Great place to work. Safe and clean."
"Restaurant was clean, Staff friendly. No issues. Thanks Guys."
Cons:
"Place is dirt disgusting."
"Place was filthy! Seating areas n floor dirty. Condiment area a MESS!"
"Walked in here around 730pm and it looked like a bomb hit it. The tables were filthy the actual serving part was a mess had food all over it and trash cans overflowing."
"The sight and smell of overflowing garbage were not only unpleasant but also deeply concerning from a hygiene standpoint."
"Like the rest, it needs to be cleaned."
"I left due to the unsanitary conditions and attitude."
"This chipotle is completely disgusting and unsatisfactory."
Management and Operations
Pros:
"Although the Manager compensated me for the inconvenience."
"I called the restaurant, spoke to Adrian, the manager. Very pleasant and assured me I could come back in for a replacement, np."
"Great place to eat. Food is fresh! Management friendliest people ever."
Cons:
"Poor management. So many people behind the counter n no food being replenished!"
"This location has Gotten my online order wrong multiple times."
"At least 50% of the time that I come here they are out of steak."
"They need to update hours of operation. I came here at 8:45pm and they didn’t have anything on the counter!"
"Management, you need to do a better job. Stop collecting checks and allow your customers and loyal staff to suffer."
"This isn't the first time I noticed logistics and management issues."
"Everytime I've been there the service is mediocre they server gives you This blank face when you ask for two kinds of meat with your dish but with the same face it's more $ they say, I don't like attitude when I ask for what I like."