GennUSA Built Trucks, LLC Reviews Summary

Customer Service

Pros:

• "Flat out the best customer service you will ever get period."
• "From ordering my lift to installing the gears, communication and customer service was top notch."
• "Communication with Adrian was always open unlike some places that just seemed to either blow you off or yes you to death."
• "Throughout the whole build process he was beyond helpful, always got back to me, kept me updated."
• "Great communication. Addressed every question asked and then some."
• "All throughout the process questions were answered promptly and thoroughly."
• "Adrian kept clear communication throughout the wait and once arrived was very flexible to get my suspension installed as quickly as possible."

Cons:

• "UPDATE: 11/11/23, be forewarned that Mr. Gennusa isn't the man I thought. After going back for a 2nd round of satisfactory work, I was involved in an accident and needed his help w/ ins. claim... he unleashed an assault on me laced with threats and accusations."

Professionalism and Expertise

Pros:

• "He was extremely professional."
• "He is truly an expert mechanic, the pride he takes in his work is evident in the appearance of the completed work."
• "Adrian is very knowledgeable and quick to answer any questions and concerns that you might have."
• "Adrian is as honest and hardworking as they come."
• "Adrian is passionate and knowledgeable about what he does and will make sure your truck is built right at a great price."
• "Adrian exudes honesty, integrity and knowledge."
• "Adrian is a professional in his craft."

Cons:

• "PS: His work.is great, his prices/ customer service NOT SO...."

Quality of Work

Pros:

• "His service was great, and truly great quality work."
• "The work is top notch to say the least."
• "The finished product has my truck running better than new."
• "Every detail for the installation is done completely and is of show quality."
• "His meticulous quality of work and communication during and after the installation is amazing."
• "His work on my truck was fast and high quality."
• "His work is very clean and looks awesome."

Cons:

• No negative comments related to the quality of work were provided.

Personalized Experience

Pros:

• "Got a complete lift wheels and tires installed and purchased through gennusa, it was easy, fair priced and Adrian was more than happy to talk me through what would work best for my Jeep."
• "Adrian exceeded my expectations with my Jeep! He was extremely thorough and explained everything throughout the process of adding a lift and larger tires."
• "Not your typical shop but a highly personalized experience."
• "Best in class service! Adrian shows complete attention to detail making sure you find the best suspension package for your truck."
• "Adrian is extremely detail orientated, and treats your vehicle like it's his own."
• "The work done was exceptional and the communication/interaction with Adrian was like nothing you will get going to a bigger shop."
• "Adrian worked with my crazy schedule, was kind, informative, and truly cared about his work."

Cons:

• No negative comments related to the personalized experience were provided.