Fairfield Automotive Service Reviews Summary

Category: Auto repair shop Fairfield, Connecticut

Address: 2149 Post Rd, Fairfield, CT 06824, USA

Phone: +12032596500

Rating: 5.0
based on 187 reviews.

Customer Service

Pros:

  • "They offered fast, friendly service and are extremely qualified."
  • "The staff was very professional and helpful!"
  • "They treat you exactly how you would want to be treated. They are fair, sincere, honest and everything under the sun that is good."
  • "They are very friendly and helpful."
  • "They care about their customers and are always helpful and honest."
  • "Service was superb, employees were very caring and helpful."
  • "They were super knowledgeable, and over all just so nice!"

Cons:

  • "At 4:PM I called for an update and was disappointed to find that my car was never touched."
  • "The guys are courteous enough, but I've had issues with repairs months later."

Quality of Work

Pros:

  • "These guys are the best around - honest, quality workmanship."
  • "They did a fantastic Job with the install and very professional work."
  • "They took the time to fix everything and paid attention to every detail."
  • "They did a full work up to ensure nothing major was wrong and put in a reliable battery that is meant for the cold and highly rated."
  • "They have done whatever they could to save me money each time."
  • "They quickly diagnosed the problem and fixed it within a day."
  • "They diagnosed the problem within minutes and resolved it shortly thereafter."

Cons:

  • "I had rear brakes repaired in October and now need the brakes done again."
  • "After an oil change, the car started making a sound that may be attributable to the work done."

Honesty and Integrity

Pros:

  • "They never try to up sell you on services you don’t need or confuse you with complicated lingo."
  • "Thought I needed an alternator but they told me I didn't and fixed what needed to be fixed and saved me a load of money! Honest people for not ripping off the non knowledgeable."
  • "They didn't BS me, or try to nickle and dime me, they told me it was a simple problem and they used the simplest solution."
  • "They are good hardworking honest people."
  • "They have been honest and have done a great job."
  • "I really appreciate their honesty."
  • "They are honest, competent people that treat you with respect, and don't try to steal your money."

Cons:

  • "The current battery (the one Fairfield Automotive charged me as if it was a new battery) is an older, after-market battery."

Value for Money

Pros:

  • "Saved me a load of money!"
  • "They were really honest guys who charged me a very low price."
  • "When Alfa Romeo wanted to completely overcharge me for a routine oil change and 20,000 maintenance on my Giulia, Fairfield Automotive did the same exact work, with excellent quality and service for almost 50% less money."
  • "They fixed my car issue and best part of it... It was very affordable!"
  • "650 for a repair that the dealership was gonna charge me 2400 for."
  • "Fairfield Automotive did the repair work for a fair and reasonable charge."
  • "Fair pricing as well."

Cons:

  • "They wouldn’t let her have the car back unless we paid $100 - not disclosed upfront and not something I’ve paid other places I’ve had cars looked at."

Professionalism

Pros:

  • "The shop is clean, well-organized and professionally managed."
  • "Dave and the whole staff was incredible."
  • "They could not have been more professional, expert, or helpful with the service they provided."
  • "Phenomenal service and excellent professionalism."
  • "Everyone at the shop was very friendly and professional."
  • "The team is honest, responsive, professional and does excellent work at a fair price!"
  • "The guys at Fairfield Automotive Service are consistently helpful, professional and fair."

Cons:

  • "Oil was dripping on the exhaust- not a bid deal so we decided not to fix it."

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