"They offered fast, friendly service and are extremely qualified."
"The staff was very professional and helpful!"
"They treat you exactly how you would want to be treated. They are fair, sincere, honest and everything under the sun that is good."
"They are very friendly and helpful."
"They care about their customers and are always helpful and honest."
"Service was superb, employees were very caring and helpful."
"They were super knowledgeable, and over all just so nice!"
Cons:
"At 4:PM I called for an update and was disappointed to find that my car was never touched."
"The guys are courteous enough, but I've had issues with repairs months later."
Quality of Work
Pros:
"These guys are the best around - honest, quality workmanship."
"They did a fantastic Job with the install and very professional work."
"They took the time to fix everything and paid attention to every detail."
"They did a full work up to ensure nothing major was wrong and put in a reliable battery that is meant for the cold and highly rated."
"They have done whatever they could to save me money each time."
"They quickly diagnosed the problem and fixed it within a day."
"They diagnosed the problem within minutes and resolved it shortly thereafter."
Cons:
"I had rear brakes repaired in October and now need the brakes done again."
"After an oil change, the car started making a sound that may be attributable to the work done."
Honesty and Integrity
Pros:
"They never try to up sell you on services you don’t need or confuse you with complicated lingo."
"Thought I needed an alternator but they told me I didn't and fixed what needed to be fixed and saved me a load of money! Honest people for not ripping off the non knowledgeable."
"They didn't BS me, or try to nickle and dime me, they told me it was a simple problem and they used the simplest solution."
"They are good hardworking honest people."
"They have been honest and have done a great job."
"I really appreciate their honesty."
"They are honest, competent people that treat you with respect, and don't try to steal your money."
Cons:
"The current battery (the one Fairfield Automotive charged me as if it was a new battery) is an older, after-market battery."
Value for Money
Pros:
"Saved me a load of money!"
"They were really honest guys who charged me a very low price."
"When Alfa Romeo wanted to completely overcharge me for a routine oil change and 20,000 maintenance on my Giulia, Fairfield Automotive did the same exact work, with excellent quality and service for almost 50% less money."
"They fixed my car issue and best part of it... It was very affordable!"
"650 for a repair that the dealership was gonna charge me 2400 for."
"Fairfield Automotive did the repair work for a fair and reasonable charge."
"Fair pricing as well."
Cons:
"They wouldn’t let her have the car back unless we paid $100 - not disclosed upfront and not something I’ve paid other places I’ve had cars looked at."
Professionalism
Pros:
"The shop is clean, well-organized and professionally managed."
"Dave and the whole staff was incredible."
"They could not have been more professional, expert, or helpful with the service they provided."
"Phenomenal service and excellent professionalism."
"Everyone at the shop was very friendly and professional."
"The team is honest, responsive, professional and does excellent work at a fair price!"
"The guys at Fairfield Automotive Service are consistently helpful, professional and fair."
Cons:
"Oil was dripping on the exhaust- not a bid deal so we decided not to fix it."