"Got a classic double smash and it was delicious and got the garlic rosemary wings and they were crispy and tender."
"The food was awesome even if it was cold."
"Fries were crispy and hot."
"The food is pricey but well worth it."
"The smashfries were good as were the brussel sprouts."
"The food was absolutely amazing I was hesitant because of some reviews but they must have just had a bad day because I don’t agree that the place is anything less than splendid."
Cons:
"Way too expensive for slightly below average fast food. Burger had cold unmelted cheese and bun."
"The toppings were interesting, but I can go to Macdonalds for a chewy thin patty."
"The fries are nothing special, and one entire order was so overcooked they had no potato left on the inside."
"The burgers were subpar and flavorless. My fries were undercooked."
"The burger was so-so. I wouldn’t order it again for the price."
"Burger was gristly and onion rings were given to me raw barely fried."
"The wings from here suck. They have no breading on them whatsoever and aren’t crispy at all."
Service
Pros:
"The manager Gabby who went above and beyond by driving a burger without cheese out to solve the problem."
"The staff was fast with the food."
"Employees were very polite & professionally focused."
"Despite the other poorer reviews, we had a great experience."
"The food was awesome and service was on point."
"Really great service, host/cashier was super nice and the food came out quickly."
"Service was quick and staff very pleasant."
Cons:
"Lucy had THE WORST ATTITUDE ever."
"Took forever. Waited 30 minutes for 1 burger and a fry."
"Horrible customer service. The entire staff was miserable."
"However the customer service was less than desirable."
"Grill cook had a bad attitude."
"They should consider a better manager or better training of staff so terrible."
"The entire staff was miserable to the other workers for a newer place this was horrible."
Cleanliness
Pros:
"The restaurant itself is always immaculately cleaned and the staff has always been nice and professional."
"The store itself was very clean and well lit."
Cons:
"Dirty (floors, drink station, not a table was clean in side or out)."
"No positive comments regarding cleanliness."
"There is also a sink near the serving area with an overflowing trash can next to it, which oddly enough is placed directly next to the gloves the employees were using for the food."
"The dining area floor was like walking on ice due to the amount of what I assume is grease on the floor."
"Food was good but the place was not very clean and the bathrooms were dirty."
Wait Time
Pros:
"Been waiting for a smashburger in my area forever! Staff greeted me right away, I customized my sandwich, waited about 12 minutes for my order it was dinner time on Thursday."
"Restaurant was packed but order was still made on time, was hot, was exactly as we ordered it."
Cons:
"I waited a month after this place opened to eat here to give them some time to get the place running smoothly and the excitement to die down. It’s a disaster."
"Last thing I wanna sound like is a Kevin But it was not worth it to wait an HOUR for two burgers, two shakes, and a fry."
"Waited over an hour for our food."
"I waited two and a half hours to get my order."
"Every time we go here the burgers are always great, however the wait time is always crazy."
"We actually waited 50 minutes to get our food (that’s not an exaggeration)."
"Waited 40 minutes for a burger and chicken strips, they were not busy."