"Fantastic burger! One of the best in New York City... Well priced for the quality."
"The food tasted pretty good; not the best burger I've ever had, but it was still satisfying."
"Burgers lived up to their reputation. Reasonable price. Beers were good too!"
"The burger had the perfect cook, perfect grilled flavor, literally 1/2 lb of beef on the double cheeseburger with the works."
"The taste and quality of the food were amazing."
"However, the burger and fries are really tasty, lovely sloppy goodness."
"Burgers with juicy and flavorful meat can be customized with plenty of toppings."
Cons:
"The burger is below average, and tastes similar to something you would get at Applebee's."
"Burger was below average."
"Burgers are just average, dry beef and bread was not great."
"The bun really lets this burger down. Just a very generic bun you pick up from the grocery store."
"Great Staff, bad food quality."
"Anthony Bourdain overrated burgery. Hip atmosphere in one of the landmarks of capitalism. (Le Meridien) That’s why people find it attractive and mysterious. Bad customer service."
"The beef patty was unseasoned and extremely bland."
Service and Staff
Pros:
"Inside everyone was very nice, loved the decor, kind of back in the day ish."
"Special thanks to Cefar, Tashima, and Jeff, these 3 staff members are the rockstars of the restaurant!"
"The place's rough design is compensated by the friendly staff and the AMAZING food."
"The staff are friendly and do their best to maintain the chaos there!"
"The service was friendly and helpful."
"The staff was nice and the lines moved quickly."
"The staff was incredibly friendly and made the whole dining experience even more enjoyable."
Cons:
"After waiting in line for more than half an hour, there was no place to sit down after I got my food."
"I did not like the attitude of the cashier who appeared a bit arrogant."
"The person taking the order didn't seem to want to be there."
"The cashier (who has sunglasses) was pushing people to give them tips and he was so rude."
"Service was great and the location felt like a speakeasy, but the food was awful. The burger was not seasoned."
"The staff was taking a very long time to expedite the line which made the experience not worth the wait or the price."
"The service isn’t exactly stellar."
Ambiance and Location
Pros:
"Cool speakeasy-esque burger spot."
"It's the Burger Joint that is situated in the Thompson Central Park New York hotel, hidden in the corner."
"LOVED finding this. The hotel is a set back from the other buildings."
"A secret gem in NYC."
"What a wonderful discovery. One has to know it's there, so it feels like a special secret, yet it is the opposite of elitist."
"The coolest place to take a bite - speakeasy vibes but with burgers."
"Very cool atmosphere, and bring a sharpie if you want to leave your mark 😊."
Cons:
"It’s hard to find a table and you might wait 20-30 min in line to place an order."
"We walked by the entrance 3 times trying to find it and finally had to ask for directions."
"Extremely frustrating to spend nearly $40 for a burger and fries only to have to go eat it outside next to the street."
"Unfortunately I have to edit this review to update it, I was just there and left really disappointed... Then all the atmosphere changed, they even removed all the pictures from the wall."
"The local is decorated by the things that the people wants to write in the walls and the table. Absolutely AMAZING!!"
"This place is a true hidden treasure. It is located inside the hotel, so don’t give up if you can’t see it at first sight."
"It was quite a challenge to locate the place."
Value for Money
Pros:
"It’s kind of pricey; however, what do you expect living in NYC when everything is pricey!!!"
"Do expect to pay a bit of a premium for that but I think it’s worth it."
"I chose combo 2 (cheeseburger, fries, and soda) for about $17."
"For the price, for the quality (and the volume) I give 5 stars!"
"I think they had a reasonable price for being in NY."
"I got a double cheese burger with all the works, plain fries and a large coke cola for $22 so not too badly priced."
"Very tasty burgers and reasonably priced too."
Cons:
"Prices in this location are around 20% higher in comparison with the Burger Joint’s Moynihan and Industry City locations."
"By the time I loaded my double cheeseburger up it was $28."
"Their hamburgers are tasteless, the whole bill was like 54 bucks for a burger and fries."
"For the hype and the price (near $50), we were psyched up for really good burgers but left disappointed."
"The prices are not cheap."
"The prices seem high. Almost $15 for a cheeseburger. More than $5 for a small bottle of water."
"Also extremely expensive for the quality. $72 for two people, when the quality is worse than a chain burger restaurant, is not acceptable."