"The restaurant and restrooms were surprisingly clean."
"The whole place was clean from top to bottom I couldn't find one bit of mess."
"Place was clean and hand sanitizer was available throughout the establishment."
"There were plenty of clean tables to eat at inside, or easy to take to go."
"The dining area is clean, there is always a worker cleaning the tables, floors, etc."
Cons:
"WORST shake shack ever the workers there are unprofessional you can tell if you look closely that they do not follow cleaning standards that they are suppose to have."
"I just ordered my burger and was excited to eat it as soon as I got home. While eating I look at my burger and there is a LONG HAIR WITHIN THE PATTY AND CHEESE."
"Unfortunately, the environment around the place is nothing but filthy and uninviting with piles of garbage at any given time."
Service
Pros:
"The food is delicious, the staff is extremely hospitable and courteous."
"Staff was friendly."
"the way her 'VERONICA' customer service skill is built it's like a piece of Diamond 'hard to find'"
"They had an expeditor at the window who brought everyone their orders and made sure they got what they needed."
"Staff was extremely friendly and helpful."
"Very polite and courteous."
"The staff is always super friendly and helpful."
Cons:
"Absolutely horrible service. I have ordered several times and I had to cancel the orders because I could not wait 3 to 4 hours for the delivery."
"Bad experience I wouldn't advise anyone to order from this restaurant, when my order was delivered to me,it was not complete,and it's soo difficult to get hold of the restaurant, they make you speak to a machine...very bad indeed..yet my money is gone."
"Ordered from the App, waited till the app told me my order was ready for pick up I went in and waited another 30 min for them to start working on the order. Bad experience will be avoiding that place! Poorly run."
"Your staff are rude unprofessional ghetto first time there."
"For a register person to be more concerned about telling me that's not how you say items on the menu and correcting me 3x before entering my order in the system was a bit obnoxious to me."
"Awful customer service if you order for delivery through their app."
"The person handing out completed orders was extremely rude would not hand me my food even after calling my name for my order."
Food Quality
Pros:
"The food was amazing the burger was fresh and tasty."
"What I love the most is that they have wine."
"The food was still hot, fresh and tasty."
"The shroom burger is so good. It’s the best fried mushroom you will have, and the inside is stuffed with melty cheese."
"Food was cooked very well."
"Most importantly, my hamburger and cheese fries were cooked perfectly."
"The food is TOP TIER, you can’t tell it’s fast food."