Smashburger Reviews Summary

Burgers

Pros:

• "The burgers are great."
• "Their burgers are delish."
• "The chorizo burger was very good."
• "Burger was delicious and fries were nice and hot."
• "Never been here before -- in fact, never even heard if it -- but I just ate the best burger I’ve had in years. Absolutely delicious."
• "The chorizo burger was great. It was cooked to perfection with every bite being juicy and flavorful."
• "The burger’s is like Shake Shack BUT better!"

Cons:

• "Food has not been good lately. I think this location is extremely busy and the workers are not able to keep up during peak hours."
• "The turkey burger was dry and I didnt taste no pepper jack cheese. The fries were soggy."
• "The hamburger was not great, i believe it was the smash sauce which took away from the burger taste."
• "The burgers were mediocre."
• "The bigger was not flavorful at all and the beef patty was very dry."
• "Burger was dry and not juicy at all. And kinda tasteless."
• "The burger patties seemed to be fried....they tasted odd and had a weird texture."

Service

Pros:

• "The staff is great."
• "Also shout out to Joy she has great energy and customer."
• "Prompt and friendly service."
• "The cook was excellent, quick and proficient at the grill! The gentleman handing out the bags was kind."
• "The young ladies working were very pleasant."
• "the staff was very kind and helpful."
• "Staff was very friendly."

Cons:

• "Cold food, even colder service. lady behind the bar was high, she spilled my beer."
• "Absolutely shocking service! Really rude, don't listen to what you're saying and clearly anti tourist."
• "Absolutely appalling service at Smash Burger. I stood at the counter for a solid 15 minutes, and not a single staff member bothered to address me."
• "The employees were trying but there was no leadership, no management presence."
• "WOULD DEFINITELY NOT RECOMMEND."
• "Staff was extremely rude and it was just chaos inside."
• "The service is terrible."

Cleanliness & Ambience

Pros:

• "The restaurant was clean and spacious with upstairs and downstairs seating."
• "This has to be the cleanest and most efficiently run Smashburger I've been to."
• "Really nice ambience and a big improvement over the prior location."
• "Nice seating area as well."
• "Pretty Decently quiet for a burger place so close to Penn Station. Nice and clean."
• "Lots of seating. Bathrooms. Lovely seating views."
• "The food was delicious and fresh. The turkey burger was perfect."

Cons:

• "And I don't know for it being downtown there were bums coming in and out amd sleeping upstairs where ppl eat."
• "It could also have been a bit cleaner."
• "The restaurant was so hot and steamy inside."
• "HUGE COCKROACH ON TABLE BY WINDOW AND SODA MACHINE."
• "Ketchup smeared on the floor. An employee dropped gloves on the floor and just picked them up and put them on."
• "The main complaint I had was all of the food was dripping I mean absolutely sloshed in grease."
• "Overall, one of the most unsanitary most disgusting places I've ever been."