Stew Leonard's Reviews Summary

Customer Service

Pros:

• "The security personnel was extremely helpful!"
• "Staff are very friendly and helpful."
• "Everyone is friendly and they go out of their way to help."
• "The cashiers are always well mannered and helpful, which is a plus to shop there."
• "Just ask one of the friendly employees and they will probably walk you to your destination."
• "Everyone is very friendly and helpful."
• "The entire staff was engaging, knowledgeable and accommodating."

Cons:

• "The store is great but my checkout experience was the worst."
• "The cashier at lane 8 on Sunday was rude."
• "The cashier was abrupt, not helpful with putting products within reach for me to pack and totally not pleasant to deal with."
• "Front end mgr accused me of stealing the reusable bags because they 'didn't look used,' right after county bag law went into effect."
• "I felt very unsafe at their checkout."
• "Most staff are great, but deli people can be inefficient."
• "The customer service is getting weak."

Store Experience

Pros:

• "Being inside a Stew Leonard's is an 'experience'."
• "Always a great experience shopping here for kids, adults...entire family."
• "Love the fun atmosphere."
• "Clean, spacious, and interactive store; bigger than the other location on Long Island."
• "It is a unique shopping experience where everyone shops one way. Literally."
• "The layout of the store is set so that you walk through each department before leaving. Comparable to a haunted house."
• "The entire store feels less claustrophobic than the other two stores."

Cons:

• "Was curious about this place when i heard it was opening but now after being twice, I find it fairly underwhelming."
• "Animatronic singing animals are pretty creepy and get annoying."
• "The one thing I found shocking was that they were charging $12.99/lb for cherries. That seems outrageous."
• "The string beans almondine were rancid."
• "I dislike the circuitous layout."
• "The layout can be annoying if you missed something and have to go back."
• "I thought that was a bit controlling."

Product Quality

Pros:

• "Good prices, very helpful staff."
• "This place is awesome, fresh produce, excellent & wide variety of steaks, good cold cuts, quality seafood."
• "The selection and fresh food available to you make up for all that."
• "Love the meat selection and the growler station!"
• "Your staff is so happy! Your food was delicious."
• "The store is perfectly organized and very clean."
• "Great produce and fair prices."

Cons:

• "The meat had a horrible sour taste."
• "Some of the prepared food looks better than it tastes as well."
• "The fesh fish is 'pot luck'. If you notice the 'fishy smell,' it means the fish dept manager didn't change the ice bed upon which the 'fresh fish' are resting."
• "Fish area smells incredible and absolutely not fresh fish, at least 4 - 5 days old, badly cared for."
• "Meat looks great but tastes like garbage."
• "The string beans almondine were rancid."
• "I eat here on a regular basis and today is the third time I have found hair in my food."

Pricing

Pros:

• "Not the cheapest place, but you get what you pay for, I guess."
• "Pricey, but good quality so you get what you pay for."
• "Shop the sales and you'll do very well!"
• "There are weekly and 4-day sales that lessen the blow and some items are priced competitively."
• "The sales on good steaks are great!"
• "Prices are very reasonable and the store is immaculate."
• "The prices on the supermarkets goods are really decent as well."

Cons:

• "Big, very big store and has a lot of variety of food, drinks and freshly made good. It's a little on the pricey end, though."
• "Just overpriced! A few deals but not many."
• "Outrageous prices."
• "Very dirty cheese area and naturally with higher prices than other shops."
• "The adult in me says their pricing on many items is on the high end of what I'm used to."
• "Overpriced."
• "It is very expensive for things to be like that."