ShopRite of Hatfield Reviews Summary

Customer Service

Pros:

• "Customer service was good too."
• "Your employees are so helpful, pleasant, and the store is clean, bright, well stocked."
• "Had issue with online payment but Liz from Home pickup was so helpful."
• "I think we should all thank the employees who are still working here...especially the ones fulfilling online orders."
• "Couldn't be more happier. I avoid the lines it's clean everyone is Social Distancing and the staff is respectful and polite."
• "Employees are always friendly and helpful."
• "People who work there are super nice and helpful."

Cons:

• "I will never return again after my horrible experience."
• "terrible service at the deli today, and not much better at the customer service desk."
• "Very awful customer service. I waited at the counter for 8 minutes and when the extremely rude short hair manager finally peeked around the door after the phone rang and said can I help you with a nasty attitude."
• "TERRIBLE. The cashier assigned to the self-check-out registers was really rude and was not interested in helping."
• "Worst. Customer Service. EVER. Consistently blaming the shopper for their own mistakes."
• "The worst I was at guest service and I was ignored for a very long time."
• "On several occasions I have come across very rude staff."

Checkout and Lines

Pros:

• "The registers are always open and it always moves quite fast which is great."
• "Parking lot is large and well plotted, without a bunch of carts in spaces."
• "It has a great location, friendly staff, awesome selection."
• "We order Thanksgiving dinner from here every year! It's the best!"
• "Awesome sales and great coupons! We save a bunch of money at ShopRite!"
• "From Pharmacy help to their Free Weight loss and Diabetes classes to free consultations with a Registered Dietician, this is by far, the BEST FOOD STORE around!"
• "The produce is typically very fresh, along with their meat."

Cons:

• "Sometimes, when there should be every check out lane working at full capacity, they have lines instead."
• "Tired of waiting in the checkout for 15 mins because there are only ever a couple of registers open."
• "Self check out cashiers should NOT be allowed to have their cell phones out and in use."
• "Will not return back to that store!"
• "The layout is ridiculous very unorganized, things are everywhere."
• "The check out process in this store is horrible. They almost never have more than two cashier's."
• "Yesterday, they only had 3 regular checkout lanes open plus the express and the self checkout."

Pricing and Selection

Pros:

• "They usly have all the staples and more for your shopping list."
• "Great selection of food, more than other stores."
• "It has better prices than weis and acme doesn't exist anymore in our area."
• "I love their coupons."
• "We stopped in since we were in the neighborhood and left with steamed lobsters and shrimps!! The lobsters were on sale for $6.99 /lb...they were delicious!!! The shrimps were awesome too!!"
• "It has the best fruits and vegetables!!"
• "They often times have great sales, too, that put their prices at the cheapest."

Cons:

• "There is not an extensive selection of brands available."
• "They also consistently lack products that they show on the website/app."
• "The fish they brought out was one pound instead of two and smelled bad."
• "$19/lb for Ribeye steaks? Costco has better quality steaks for $10.99lb."
• "Their prices are always off, forcing you to get them adjusted at the service counter."
• "Produce prices are very high."
• "Meat cuts are also very hit or miss."